Role: Guest Services Manager
Location: Bristol
Salary: Up to £36,000 per annum + TIPS
We are recruiting for a Guest Services Manager to join an impressive 4-star hotel.
As Guest Services Manager you will play a key role in delivering the fantastic service standards of the hotel and be the main point of contact for guests across multiple departments. You will directly manage the Reception and Host teams and work to create a warm and welcoming guest experience throughout the operation.
The role:
Train and develop your team to deliver a fist class service and guest experience, being visible throughout the hotel and acting as the first point of contact for any guest issues.
Recruitment, coaching and training of all the welcome hosts and reception teams from a guest experience view point.
Create and manage rotas, ensuring staffing levels meet business demands and agreed budgets.
Training your team to provide knowledge to guests of all hotels facilities and local areas, leading your team in upselling products and services.
Looking after guests to a high standard and exceeding their expectations.
The candidate:
You will have a genuine passion for customer service and enjoy a people focused role.
Hospitality experience to a managerial level is essential, within a minimum 4-star hotel operation in the front office / reception department.
Experience of managing a team is essential.
You will have key skills including multi-tasking, working in fast paced environment, complaint handling and customer service and a good understanding of reservation systems.
Benefits:
A competitive salary and package
28 days annual leave
Employee discounts
Life assurance
Progression and development opportunities
Hesketh James Recruitment are the managing agent for this role on behalf of the client.
In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format.
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