Complaints Advisor Local Government & Social Care Ombudsman (LGSCO) £27,543 - £30,253 per annum Hybrid working allocated to office in Coventry For over 50 years we have been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence. So, if you want to make a difference and have the perspective were looking for, please get in touch. The Role We know that our success depends on the integrity and skills of our staff. This challenging and rewarding role will put you at the forefront of our organisation and you will be the first point of contact for our customers looking to bring their complaint to us. You will manage customers expectations by building an in-depth knowledge of the LGSCOs role and that of local public services and adult social care providers. Your experience of processing information, on the telephone, electronically or in writing is key to helping the organisation succeed. Probation Period There will be a probationary period of six months, which in exceptional circumstances can be extended by up to three months. Working hours 35 hours per week, between Monday to Friday. We operate a flexitime working arrangement which gives staff the flexibility to work flexible hours, with the approval of their line manager. Advisors are expected to work during core hours in line with the opening of the telephone helpline, but there is flexibility around start and finish times. Annual leave There are 23 days annual leave in a full leave year, rising by 1 day with three years service and a further 2 days with five years service. Additionally, you will receive bank holidays in England and 3 additional days which are set to be taken during the Christmas holiday period. Pension The Commission operates the Local Government Pension Scheme which is administered by the London Pension Funds Authority. This is a contributory career average scheme. Equality and Diversity Policy Our culture is one where we can ALL be ourselves within the workplace. We have various staff-led network groups including ones for ethnic minority groups, disability and carers, LGBTQ, and menopause. Location Our office is located at Cheylesmore House, 5 Quinton Road, Coventry CV1 2WT. Most of the training will be conducted alongside our existing staff, so during this period you will be required to spend much of your time in the Coventry office. Hybrid working is only subject to manager approval at the end of the probation period. Once granted, our advisors are then expected to work 1-2 days per week from the office. You will also need to attend in person to team meetings, training or other meetings as and when required. We particularly encourage applications from people from minority ethnic backgrounds who are currently under-represented within our organisation. The closing date for applications is 9amMonday 20thOctober. Please note, if we receive enough applications to put forward to interview we may close the campaign early.Applicants are advised not to wait to apply. Interviews will be held in our Coventry office week commencing 17 November .