About Suffolk Building Society A career with Suffolk Building Society is much more than a job. But then, we are much more than just a mortgage and savings business. While we are a financially regulated organisation as a Mutual Society, we have no shareholders. Instead, we have over 60,000 members, all with an equal say in how we're run, which makes us a very democratic organisation. Our culture and outlook are distinctive too. We want to recruit talented people. To enable this, we are committed to equal opportunities and diversity. We truly care about our people and make it a priority to nurture professional development as well as personal growth. The most important thing we are looking for when we recruit for this role is a real desire to help people and deliver excellent service. Our members are at the heart of everything we do. About the role Do you have a strong passion for providing exceptional customer service? We are looking for someone to join our Mutual House Branch, IP1 1QT. We are searching for an enthusiastic, motivated individual who will go above and beyond to provide excellent customer service through the branch network by effectively and efficiently managing the day-to-day operations in the branch. You will take satisfaction in leading your team by undertaking people leader activities for the Member Assistants in your branch, including return to work interviews, annual appraisal reviews and development conversations. You'll also be interested in being an ambassador for the Society in all interactions with the local community and supporting branch staff to engage in community initiatives and provide financial and digital education to members and the wider community. Inclusion Matters to Us We’re proud to be an inclusive employer. We welcome applications from everyone, regardless of age, disability, gender identity, sexual orientation, race, religion or belief, or socioeconomic background. If you need any adjustments to the recruitment process, just let us know — we’re here to support you. We believe diverse teams make better decisions, drive innovation, and help us better serve our members. So whoever you are, we want you to feel you belong at the Suffolk Building Society. Salary and working hours: Annual salary of £34,000 Monday to Friday, 9am to 5pm (35 hours a week). Rotated Saturdays are required. Your day-to-day activities Ensure your branch team deliver outstanding customer service including face-to-face, inbound and outbound telephony services and support with digital product offerings. Deliver good outcomes for members including those who, due to different circumstances, could be deemed as vulnerable. Take personal responsibility for the branch adherence towards policies and procedures and evidence this compliance via the completion of regular checks. Train and develop all branch colleagues to ensure they have the skills, knowledge and confidence to meet the requirement of all customers, the expectations of the Society and requirements of the Risk Management framework. Support weekly training sessions, liaising with Regional Managers and other Branch Managers to ensure this covers both routine and specific branch requirements as well as wider training developed across the Society. Ensure the company ESG strategy is enabled and embedded within all aspects of the service provided in the branch. Plan and deliver effective day-to-day operations for the branch ensuring all colleagues are productive and motivated throughout the working day. Ensure the branch meets all defined KPIs for customer service, compliance and product uptake. About you As a Branch Manager you will: Be able to demonstrate a good level of competency in Maths and English at the GCSE or A level. Excellent leadership, communication and interpersonal skills to effectively train and support staff members. Confident, with a passion for delivering exceptional customer service. Strong decision making and problem-solving skills. Have experience in the financial service industry (desired). The Suffolk Building Society will reward you with: The opportunity to participate in a discretionary bonus scheme 26 days of annual leave plus 8 bank holidays Pension scheme (5% employee and 7% employer contributions) Private medical cover Permanent Health Insurance (after 2 years service) Life insurance Wellness programmes Healthcare cash plan Retailer discounts Opportunities for volunteering with local charities Enhanced payments for periods of family leave When applying for this role, please include details of why you are interested in the role. Please refer to our Candidate Privacy Notice on our website which confirms that your personal data will be destroyed after a period of six months.