> Description Employer description: Immersive IT is a dynamic and growing IT solutions provider dedicated to delivering innovative and reliable technology services. We specialise in managed IT services, cloud solutions, and cybersecurity and are passionate about delivering innovative IT solutions. This is a fantastic opportunity to kick-start your career in IT with hands-on experience and training. Responsibilities: Assisting in the creation of IT campaigns, including technical support systems, email, and software tools. Conducting system diagnostics and network monitoring to support IT strategies. Helping to manage technical support systems channels by scheduling tickets and engaging with users. Hardware setup – including laptops, PCs, printers. Creating and editing technical documentation such as system diagrams, and training materials. Supporting the team with software updates. Analysing system performance and preparing reports. Assisting with administrative tasks related to IT projects. Desirable skills: Basic understanding of digital IT and technical support systems platforms. Good written and verbal communication skills. Familiarity with IT tools (e.g., remote desktop, network monitoring tools) is a plus. Ability to use Microsoft Office (Word, Excel, PowerPoint). Strong organisational and time-management skills. Creative and eager to learn. Enthusiastic about IT and digital trends. Proactive and able to take initiative. Good attention to detail. Team player with a positive attitude. Entry requirements: 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3 (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week. Benefits: Hands-on experience in a real IT environment. Training and mentorship to develop your skills. Opportunity to gain a recognised qualification. Potential for career progression within the company. Friendly and supportive team environment. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!