About Us
At Jigsaw, we’re on a mission to transform the way professional services and financial institutions work. We help our clients organise, visualise and use their data (think Figma or Canva but for the ‘City’). Our clients include the world’s biggest consultancies, leading financial institutions and top law firms.
Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and grew into a billion‑dollar company. Jigsaw is now on a growth trajectory few Series‑A companies achieve, putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two hundred businesses worldwide, who love our products and use them everyday. We have ambitious goals and we’re looking for talented people to help us achieve them.
Why join us?
We thrive on creativity, enthusiasm, and a touch of humour to make magic happen. We hire people with high ownership and a bias for action, then trust and empower them to do their best work.
About The Role
You’ll be the trusted point of contact for our legal clients. You’ll develop and maintain long‑term relationships with world‑renowned brands, acting as their internal advocate and problem solver. Working in a startup presents variety and multiple opportunities to take on additional responsibilities. This is a fantastic opportunity to springboard into the exciting world of entrepreneurialism, offering potential for fast career growth and in‑depth exposure to starting and growing a business.
You’ll get to...
* Serve as the main point of contact within Jigsaw, collaborating with internal teams and relaying information as necessary
* Manage product trials, including training and collating feedback
* Assist with customer queries and requests in a timely manner
* Conduct periodic customer health‑checks, identifying renewal risk and opportunities for upsell
* Strategise with the customer to align goals, promote adoption, and drive value
* Maximise retention and annual increases
* Support customers in their onboarding and account set‑up
* Train end‑users and other trainers
You’ll need...
* 3+ years of experience in Customer Success
* Excellent verbal and written communication skills, both internally and with external stakeholders
* An ability to work in an incredibly fast‑paced environment and ‘think on your feet’
* Strong organisational skills
* An ability to adapt, multi‑task and prioritise responsibilities
* Positive and high energy
* A problem‑solving mindset
* Legal Customer Success experience would be beneficial but not essential
* To be a team player and self‑motivator
* A proven track record of achieving and exceeding goals
Compensation Range: £30K - £43.5K
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Other
Industries
* Software Development
Location: London, England, United Kingdom
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