Delivery consultant

Delivery Consultant

Location: Inverness (Hybrid)
Salary: Up to £31,000 per annum + quarterly bonus

Working Pattern

• Full-time onsite during initial training (approx. 12 weeks)
• Hybrid working thereafter (3 days onsite per week)
• Flexibility required based on client needs

About the Role

As a Delivery Consultant, you will play a key role in driving the successful delivery of recruitment services for a key client account. You will be responsible for fulfilling recruitment needs, managing contingent workforce relationships, and ensuring exceptional service levels.

Working closely with the Client Account Manager and wider onsite team, you will ensure that all recruitment and workforce management activity is delivered in line with agreed SLAs, KPIs, and compliance standards while driving continuous improvement and client satisfaction.

Key Responsibilities

Service Delivery

• Proactively identify and respond to additional recruitment and fulfilment needs
• Support onboarding processes to ensure a smooth candidate experience
• Provide market insights on talent availability and hiring trends

Client Management

• Build and maintain strong relationships with client stakeholders
• Provide regular updates on recruitment activity, onboarding, fulfilment, and workforce matters
• Respond to and resolve client queries promptly and accurately
• Support client confidence through clear communication and high-quality service delivery
• Identify opportunities for service improvement and account growth

Workforce & Employee Relations

• Act as a key point of contact for the contingent workforce
• Manage employee relations cases including performance, disciplinary, and return-to-work processes
• Champion engagement, welfare, and retention initiatives
• Monitor and manage workforce attrition

Compliance & Reporting

• Ensure all activities align with company policies, legal requirements, and health & safety standards
• Maintain high levels of onboarding and administrative compliance
• Track and report on workforce KPIs and performance metrics
• Escalate risks that could impact service delivery or contractual obligations

Collaboration & Continuous Improvement

• Work collaboratively with onsite teams, operational colleagues, and wider business functions
• Support business initiatives, projects, and process improvements
• Maintain clear communication channels with the Client Account Manager
• Build commercial awareness and contribute to account growth

Key Skills & Experience

Essential

• Strong business and commercial acumen
• Proven experience managing client relationships
• Excellent communication skills, including presenting to senior stakeholders
• Ability to manage teams and workforce performance
• Strong HR and employee relations knowledge
• Experience within recruitment or workforce solutions
• High level of adaptability, resilience, and problem-solving ability
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Ability to interpret and work with data

Desirable

• Knowledge of business improvement methodologies
• Experience managing complex or implementation projects

Key Attributes

• Adaptability: Thrives in a fast-paced and evolving environment
• Drive: Motivated, proactive, and results-focused
• Resilience: Able to manage pressure and complexity
• Curiosity: Continuous learner with strong analytical thinking

Our Commitment

At ManpowerGroup, we believe diversity of thought and experience drives innovation and success. We are committed to creating an inclusive environment where everyone feels valued and supported.

• Disability Confident Leader
• Mental Health First Aiders across the organisation
• Commitment to reasonable adjustments throughout the recruitment process