Role Introduction
The Old Etonian Association (OEA) is a small, dedicated team supporting the alumni of Eton College. The alumni include senior people in all walks of life who value personal relationships and high standards of service. The OEA office is evolving - modernising systems, introducing new digital tools, and finding fresh ways to engage our alumni community.
You will be a key point of contact for alumni, delivering polished, friendly service while helping shape an organisation in transition. This is a hands-on, varied role for an organised, efficient person with a real interest in people.
Due to the needs of the school and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Main Duties
1. Act as the main point of contact for the OEA, managing incoming requests and outgoing communications with timely, helpful responses;
2. Manage the OEA Office inboxes, responding directly or directing queries to the appropriate person;
3. Answer phone enquiries and build positive relationships with members of the alumni community;
4. Deliver warm, professional service and communicate confidently with senior individuals;
5. Build long‑term relationships, remembering previous interactions and personal details;
6. Support alumni in using the OEA app and new digital tools;
7. Maintain accurate records in the alumni database;
8. Set up and send mailshots for the OEA team, societies, and ad‑hoc events;
9. Assist in coordinating the production of the annual review, newsletters, and updates;
10. Contact societies, reps, departments, and other contributors for articles;
11. Proofread materials prior to publication;
12. Organise digital publication of the review and newsletters;
13. Coordinate meetings for OEA‑linked committees and prepare draft agendas;
14. Handle enquiries efficiently, prioritising tasks and responding promptly;
15. Assist with alumni events, including occasional evening work (up to 10 evenings per year);
16. All employees of Eton College are also expected to:Develop a good understanding of safeguarding procedures, given all positions at Eton are classed as ‘regulated activity’;Demonstrate a commitment to safeguarding and promoting the welfare of children. This includes but is not limited to completing safeguarding training as required, complying with all safeguarding procedures and ensuring any safeguarding updates issued by the College are read and understood;Understand and comply with procedures and legislation relating to confidentiality;Display a commitment to and promotion of equality, diversity and inclusion.
Working Pattern
17. Your working hours will be 35 hours per week, Monday to Friday, with one hour unpaid for lunch.
18. You will be required to work up to 10 evenings per year, time off in lieu will be given for this.
19. You will be working 52 weeks per year.
20. You will be entitled to 28 days holiday, 3 of these days must be reserved for the Christmas shut down. If a bank holiday falls during a school term period, you will be required to work this day and you will receive an additional day’s holiday in lieu.
The Ideal Candidate
To be successful in this role, you will need:
21. Previous experience in an office-based role: administrative, customer services, or marketing;
22. Excellent customer service and stakeholder engagement with demonstrable experience of being in a customer-facing role;
23. Good working knowledge of Microsoft Office, Word, Excel, and Outlook;
24. Experience using databases and digital tools;
25. Excellent communication skills to enable effective dialogue with guests, colleagues, staff, visitors and where applicable, pupils;
26. To be digitally fluent and able to support users as they adopt new apps and digital platforms;
27. Previous experience in membership, professional services, or similar environments is desirable;
28. Flexibility to work evenings, when required.
You may enjoy this role if:
29. You are degree-educated in Marketing, Communications or similar and/or have professional experience gained in these sectors;
30. You have an interest in history and heritage, culture and current affairs;
31. You are proactive and positive with a ‘can-do’ attitude;
32. You have a flexible approach to work assisting with a fast changing and varied workload;
33. You are a confident communicator with good customer service skills and enjoy liaising with a wide variety of people;
34. You are able to organise and prioritise own workload and use your initiative and work autonomously on day-to-day enquiries.
Benefits
Eton College offers a wide range of benefits, including an 11% employer contribution to your pension (with 4.9% employee contribution), Employee Assistance Programme, enhanced Maternity / Paternity scheme, a cycle to work scheme, subsidised lunches during term time, free or heavily discounted access to the College’s sport and leisure facilities and discounts at local retailers and businesses.