Job Advert AIRPORT CUSTOMER SERVICE ASSISTANT (Fixed Term, 40 Hours per Week – April to October) Exeter Airport BECOME A KEY PART OF THE AIRPORT CUSTOMER SERVICE TEAM AT EXETER AIRPORT Are you energetic, approachable, and passionate about delivering outstanding customer service in a fast‑paced airport environment? Exeter Airport is looking for enthusiastic and dependable individuals to join our vibrant Customer Service Team on a fixed‑term basis. Applicants must be aged 18 or over due to licensing laws and must have reliable access to transport for early shifts starting from 2:30am. ABOUT THE ROLE As an Airport Customer Service Assistant, you’ll play a vital role in creating a welcoming and positive experience for passengers and visitors. Your duties will include: * Greeting and assisting airport passengers, helping to create a friendly and supportive atmosphere * Responding to customer queries and providing information on flight times, airport facilities and local amenities * Demonstrating strong knowledge of airport services and confidently signposting customers * Maintaining cleanliness and presentation of public areas, including restocking information points and checking signage * Following strict health, safety and security procedures (full training provided) * Working collaboratively with colleagues and supporting other airport teams when required SHIFT INFORMATION & REQUIREMENTS * Fixed term contract from April to October * 40 hours per week * Shifts may start as early as 2:30am, with flexibility required for early, late and occasional overnight working to meet airport demand * Reliable transport is essential for early starts and late finishes WHO WE’RE LOOKING FOR * Positive, energetic individuals who enjoy working with the public * Experience in customer service, hospitality or airport environments is desirable, but not essential * Strong communication skills and a genuine passion for helping people * Ability to stay calm and friendly in a busy, fast‑moving setting * Reliable, punctual team players who take pride in their work WHY WORK WITH US? * Competitive rates of pay with premiums for unsocial hours * Flexible working patterns where possible * Staff discounts and exclusive benefits * Training and development opportunities within airport hospitality * Recognition for outstanding customer service * An inclusive and welcoming workplace committed to equality and diversity OUR MISSION & VALUES Mission: Help people feel better & get more out of life Values: Care | Collaborate | Excel | Trust TEAM BENEFITS * Full induction and ongoing training * Free airport parking * Gym and swim membership * Employee benefits and wellbeing support programmes * Pension scheme * Staff perks and recognition awards * Free activities for staff and their families at Ocean, Exmouth JOIN OUR INCLUSIVE COMMUNITY At LED Group, we value diversity and inclusion and welcome applications from all backgrounds and abilities. Above all, we’re looking for people who bring enthusiasm, commitment, and a passion for delivering positive experiences. ADDITIONAL INFORMATION * This position is exempt from the Rehabilitation of Offenders Act (ROA) (as amended) * Appointment is subject to a satisfactory disclosure check (all criminal records will be checked) Closing Date: 19.04.26