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We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
Job Posting End Date: August 07
The role
What will you be doing?
Customer Service Administrator
Basingstoke
Hybrid - 3 days per week
Salary: £25,000
What will you bring?
We are holding Hiring Events at our Dorking Office (Unum, Milton Court, Dorking RH4 3LZ) on Tuesday 19th August. There will be a morning session (9:30am-11:30am) and an afternoon session (1pm-3pm). Applying to our event does not guarantee a spot until contacted by a Unum representative. The event will include an introduction to Unum & our customer services department, a competency interview, and a practical exercise.
If successful, your start date will be 6th October, based in our Dorking office.
Required
The Customer Service Administrators are the face of our business, managing broker quotations or renewals. Responsibilities include manipulating data (knowledge of Excel required), assessing risk, and inputting data into our system to price. You will also communicate with brokers to provide policy, quote, or renewal information. To succeed, you should:
* Be proactive, curious, and confident in communication
* Have excellent telephone manners and provide great customer service
* Communicate with sales teams, brokers, clients, claimants, or medical providers
* Pay attention to detail and work in a fast-paced environment
* Work autonomously and collaboratively
* Be proficient with IT internal systems
* Have a willingness to learn
The Successful Customer Service Administrator Can Expect
* Full training
* Generous bonus
* Pension scheme
* Life, medical, and income insurance
* Access to remote GP, nutrition coaching, personal training, mental health support, and medical second opinion
* 27 days holiday plus options to buy/sell up to 5 days (plus Bank Holidays)
* Monday - Friday schedule (no weekends)
* Salary sacrifice electric car scheme with free on-site chargers
Unum operates a hybrid working model, requiring staff to attend the office 3 days a week, with full-time attendance during the first month for training. Previous successful applicants have come from backgrounds in retail, customer service, administration, or insurance. This position is considered commutable from Reigate, Crawley, and Guildford.
Why join us?
At Unum, we foster a workplace where people feel supported to grow and realize their ambitions. We promote a supportive, inclusive environment where you can be yourself and be part of a growing organization. We offer charity and volunteer opportunities, career development, and more.
If you require assistance or reasonable accommodations due to a disability during the application or recruitment process, please contact careers@unum.co.uk.
Company
Unum UK
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
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