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Hotel Receptionist
Langshott Manor Hotel, Ladbroke Road, Horley, Surrey, RH6 9LN
Salary: £23,809.50 per annum + monthly service charge payment
Langshott Manor Hotel, part of Alexander Hotels, a private group of quality hotels of distinction just outside London. 4 Red Star, Award winning Elizabethan Manor House set in 3 acres of stunning grounds with an ancient moat. 22-bedroom hotel with many charming lounges all with open fires, as well as the sumptuous 3 Rosette Mulberry Restaurant.
Please see our website for a full list of facilities and bedrooms.
The Role
A smart, friendly, well-organised, guest service-focused individual is sought to assist our professional Hotel Reception team during busy periods. You must have a five-star smile and a warm and welcoming personality. You are key to our guest service experience throughout their stay.
From the time a guest enters the hotel and spa to the time they pay their bill and leave, you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they can perform to achieve excellence.
Responsibilities
* A mixture of early (6.45am – 3.15pm) and late (2.15pm to 10.45pm finish) shifts are available. Please note candidates must be able to complete the whole shift to ensure continuous guest service and effective handover between shifts.
* Welcoming arrival guests
* Guest check-in and rooming
* Enquiry handling - both in person and on the telephone
* Posting of charges and guest billing
* Taking bedroom reservations
* Producing daily Activity Report for all internal departments
* Upselling facilities and rooms
* Organising porter service where needed
* Balancing the shift and completing 'end of day' procedures
* During quieter times you will be requested to assist the food and beverage assistants
Requirements
* Must be available to work flexible shifts, including weekend shifts, 37.5 hrs per week (5 days)
* Excellent standard of personal appearance
* Excellent communicator in person and on the telephone
* Warm and friendly disposition
* Genuine desire to serve our guests
* Organised and good attention to detail
* Accurate data entry and computer work
The Benefits
* 4 weeks holiday rising to 5 weeks with service
* 8 Bank holidays
* Free car parking
* Employee uniform
In addition, you will benefit from a range of company benefits including:
* Discounted hotel accommodation for yourself and your family at all hotels
* Discounted hair treatments at our two Utopia Spas
* Discount off all food & beverage at all hotels
* Discount of individual treatments booked in our two Utopia Spas
* Discount on retail products in our two Utopia Spas
* Refer a friend staff recruitment scheme
In addition, you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service-related holiday.
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