Job Description
Product Support Technician
* Job Type: Full-time, Permanent
* Location: Milton Keynes
* Salary: £26,000
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We are seeking a Product Support Technician to join our team. This role offers significant variety and the opportunity to learn from industry specialists. The successful candidate will provide hands-on support across service delivery, equipment logistics, stock management, repairs, and technical customer assistance.
Day-to-day of the role:
* Checking, packing, and preparing goods for sales, hire, and calibration orders.
* Unpacking and inspecting items received from customers and suppliers.
* Monitoring stock levels of sales and hire equipment.
* Determining and recording customer hire requirements via email and telephone.
* Logging and tracking equipment due for service and calibration using internal systems.
* Preparing hire agreements, processing sales orders, and updating relevant systems.
* Fault-finding and carrying out repairs on instrumentation where feasible.
* Assisting in the assembly of low-level electronic systems using existing components.
* Providing remote monitoring and technical support via the company’s custom monitoring platform.
Required Skills & Qualifications:
* Flexible and willing to support all areas of the business when required.
* Strong communicator and reliable team player, able to support colleagues during busy periods.
* Engineering mindset with a genuine interest in hardware and software.
* Curious, proactive, and eager to learn within a close-knit, family-style business environment.
* Desirable: Previous experience in a technical environment with high standards of customer interaction.
* Education in a technical or numerate discipline (e.g., BTEC Level 3 or equivalent) is preferred.
Benefits:
* Working Hours: 9:00am–5:00pm.
* Holidays: 25 days annual leave plus 8 bank holidays.
* Pension: 5% employee contribution, 3% employer contribution.
To apply for the Product Support Technician position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position or call into the Milton Keynes office and ask for Ella