Role
Passionate about pets and delivering excellent customer service? Then this is the role for you!
Here at Roe Valley Vets, we are looking for a friendly and approachable Veterinary Receptionist to join our team on a part-time basis.
Responsibilities
* Liaising with clients and clinical staff to provide a high level of customer care.
* Meeting and greeting clients and pets.
* Booking appointments and diary management.
* Managing telephone and email enquiries.
* Processing payments for services and products.
* Maintaining cash and end-of-day banking.
* Keeping the reception area clean and safe for clients and pets.
Experience in the veterinary or health‑care sector is preferable.
About the Rota and Salary
This is a part‑time permanent role working 30 hours over 3–4 days per week. The salary will be based on the national minimum wage.
Ideal Candidate
We are looking for someone with exceptional customer service skills as you will be the first point of contact for clients. You must have a friendly, welcoming demeanor, excellent attention to detail, be a confident communicator via phone, face‑to‑face and email, be patient, a team player and proficient in Microsoft Office packages.
About Roe Valley Vets
Roe Valley Vets is a mixed practice located in Limavady, County Londonderry. The team consists of six practising vets (four full‑time split 50:50 Small/Farm, one full‑time Small Animal Vet and an on‑call OOH Vet), five qualified nurses and seven support staff including a Practice Manager, Office Manager and reception staff. The practice also assists with farm TB testing.
Benefits
* 6.6 weeks annual leave FTE
* Additional annual leave on your birthday added to your holiday allowance
* Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee well‑being
* Non‑accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome benefits – reward gateway offering discounts and cashback with many retailers
* Pension scheme
* Discounted staff pet care
Salary
£0 – £0 per year (up to £19,047.6 per annum)
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