Optegra has an exciting new job opportunity for an experienced Call Centre Manager to join our amazing team in Manchester. This is a great opportunity to join a growing and developing business and benefit from our fantastic fully funded training programs. Experience as a call centre manager is essential for this role.
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. Generous salary which is reviewed annually. Generous matched pension contributions
– 33 days annual leave inclusive of bank holidays
– Flexible working and SMART working schemes – because we believe in work life balance
– Funded training and development – because we believe in our people
– Annual STAR awards
– Blue Light Card (amazing discounts online and on the high street)
– Free laser eye treatment for you and 20% discount for friends and family
– Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
– Enhanced maternity and paternity leave
– Cycle to work scheme and season ticket loan
Lead an operation team of circa 23 FTE to deliver an exceptional performance on key administrative duties as well as dealing with a high volume of inbound outbound phone enquiries. Reviewing daily/weekly/monthly performance to maintain objectives whilst highlighting trends and risks
- Coaching all staff to improve performance and proactively manage under performance through HR guidelines
- Handling all initial escalated complaints and responding to lessons learned
- Strong experience as an operational leader in a commercial and customer focussed, fast paced environment
- Clear experience of initiating and delivering projects and process re-engineering to create efficiency, effectiveness, and support performance through the delivery of enabling technology
Please get your application to us as soon as possible.