Service Advisor In Taunton, Somerset
Our client, a well-established automotive dealership in Taunton, is seeking an experienced Service Advisor to join their professional team. This is a highly rewarding opportunity for a skilled automotive professional to deliver outstanding customer service and support the efficient operation of the workshop. The successful candidate will be integral to maintaining high standards of customer satisfaction and workshop performance.
Benefits
* Salary up to £31,000 per annum, dependent on experience, with potential to earn an OTE of approximately £39,000 through bonus incentives
* 25 days holiday plus bank holidays
* Comprehensive pension scheme and life assurance options
* Ongoing professional development, training, and career progression opportunities
* Additional employee benefits, including staff discounts and incentives
Duties
* Manage workshop resources effectively to ensure timely servicing and repairs of vehicles
* Act as the primary point of contact for customers, providing updates and explanations regarding repairs, costs, and future service requirements
* Ensure customer satisfaction by delivering excellent service and communication throughout the service process
* Accurately prepare job cards with detailed vehicle information and customer requirements
* Handle customer bookings, inquiries, and address any concerns in a professional manner
* Maintain and update reporting systems and dealer management software
* Support warranty claim documentation and submissions with accuracy
* Collaborate with the Service Manager to review performance levels and identify areas for improvement
Requirements needed of Service Advisor
* Proven experience as a Service Advisor within the motor trade environment
* Exceptional customer service and communication skills
* Strong organisational and administrative capabilities
* Good technical automotive knowledge
* Proficiency with dealer management systems and IT tools
* Ability to work under pressure, managing multiple priorities effectively
* A professional approach with a focus on delivering high standards of service
If you are a motivated Service Advisor with relevant experience and a passion for automotive customer care, this role offers a fantastic next step within a reputable dealership. Our client is committed to supporting your career growth and professional development.
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