Job Overview
Part Time (20 Hours per week - Monday to Friday AM). A highly self‑motivated and passionate team player with great attention to detail. The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and its clients. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation, and manners. You will take ownership and manage the front of house experience; help orientate and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community‑based initiatives.
Responsibilities
Customer Service
* Greet, assist, and direct candidates/new hires/visitors and the general public to the appropriate staff member
* Receive, direct and relay telephone, email, and other queries
* Switchboard administration update
* Administration of parking spaces for visitors, employees (where applicable)
* Book onsite meeting rooms and hospitality as per client requests and according to site procedures
* Issuing of ID and access badges for new hires/vendors/visitors and maintaining record of same.
* Monitor and maintain office and badge consumables in line within agreed stock levels.
* Carry out site induction, for new starters, act as the first line of support for any concerns raised
* Understand & actively support JLL's Quality Management program
Site Operations
* Assist and support the Facilities Manager.
* Conduct daily meeting room and office checks as required.
* Carry out site induction, for new starters, act as the first line of support for any concerns raised.
* Manage all the requests on the Facilities helpdesk and liaise with service providers.
* Assist in coordinating the repair and maintenance of office equipment and in the ordering in of office supplies.
* Assist and support events.
* Keep accurate and update records of seating plan / workplace.
* Handle/Assist with incoming, outgoing mail & In -/outgoing register mail and packages enquiries according to the existing procedures.
* Ensure accurate and detailed hand over is planned & passed on (for tasks for within responsibility), if absent from the business.
* Team back-up for sick leave and vacation periods on the Reception and Mailroom.
Qualifications
* Passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills.
* Strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers.
* High attention to detail / flexible and proactive.
* Ability to react quickly and decisively when faced with a problem or issue.
* Team player, 3 years' experience in working within Reception and/or Office Management environment ideally gained within a corporate or hotel environment.
* Able to work off their own initiative and with minimal direction.
* Strong team player with a commitment to support their colleagues.
* Exceptionally organised and skilled in multi‑tasking.
* Computer Literate - good understanding and working knowledge of office software.
* Communication - good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.
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