At West Kent, we believe everyone deserves a safe, well-maintained home and that starts with a repairs service that consistently delivers for our residents. We already achieve high levels of customer satisfaction, and we're proud of the service we provide. We have high ambitions for the service following the launch of our new strategic plan this year and are looking for a Head of Repairs to drive forward our vision.
Head of Repairs (£75,000 - £80,000 per annum)
Job Role
You'll take a strategic approach but stay close to the detail, because we know that every repair counts. You'll lead a passionate and engaged team that understands the importance of first-time fix, and you'll be the key driver in meeting and exceeding our ?repairs on time' KPIs, with direct accountability to the Executive Team.
We're looking for someone who:
* Knows what great repairs delivery looks like and how to get there
* Can lead operational in house and contractor teams with clarity, energy, and purpose
* Wants to make a visible difference to residents' experience every day
* Can work collaboratively across departments to deliver a joined-up service
* Shares and models our values.
This is a role with real scope to lead, to influence, and to deliver meaningful service for all our residents across our communities. If that excites you, we'd love to hear from you.
About Us
At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.
Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun .
Benefits
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
Application Information
We will only consider applications submitted with a full CV and completed supporting statement.
You can access the full job description in the 'Work for us' section on our website.
Advert Closing Date: 9am on 16 June 2025
Interview Date: 27 June 2025
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