Job Overview
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Main Duties
* Protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and any subsequent changes.
* Deliver results that meet and/or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* Undertake additional training to ensure continuous self‑development.
* Ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
* Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI’s).
* Proactively review the published Assignment Instructions, familiarising yourself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
* Maintain a front‑line security or door supervision licence at all times while carrying out duties; obtain a CCTV PSS SIA licence if required by the customer. Renew licences 16 weeks before expiry.
* Comply with legal obligations and safety requirements of the role and follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodological and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
* Renew licences in a timely manner to remain compliant.
Security and Health & Safety
* Look out for, and immediately report, any Health & Safety hazards or potential hazards on site.
* Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce disruption, loss or damage.
* Use common sense and initiative by immediately involving others if a situation appears threatening.
* Maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident for the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the client.
* Ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI’s).
* Call emergency services and the Communication Centre to report all incidents.
What We Are Looking For
* Previous security experience.
* SIA licence.
* SC clearance desirable.
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer financial well‑being assistance through our Salary Finance scheme, a flexible benefits platform (Choices), high street discounts via the MiDeals platform, a cycle‑to‑work scheme, life cover and a Mitie Matching Share Plan. We also recognize achievements with Mitie Stars and offer cash prizes.
About Mitie
Since 1987 Mitie’s 76,000 employees have maintained businesses worldwide. We are the UK’s leading facilities management and professional services company, serving major clients in banking, government, healthcare, and education. We are committed to an inclusive recruiting process and welcome applicants with disabilities or conditions who need reasonable adjustments.
Apply Now
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