Overview
In this role, you will be a key player in leading our retail team and ensuring a premium customer experience. As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.
Your Team
As a Lead Store Advisor, you will be an integral part of a dynamic retail team dedicated to delivering exceptional customer service and maintaining a high-performance store environment. You'll collaborate closely with Store Advisors, mentoring them to enhance their skills and ensuring they embody our brand values in every interaction. You'll work alongside store leadership, contributing your insights to improve operations and customer experience. Together, you and your team will create a welcoming, efficient, and visually appealing shopping experience, driving the store's success and shaping the future of our retail environment.
Responsibilities
Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence. Lead by example in providing outstanding customer service, including welcoming customers, addressing inquiries, and creating tailored solutions to enhance their engagement with our products.
Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work. Manage and optimize daily zoning schedules to ensure smooth customer flow, operational efficiency, and optimal coverage throughout the store. Oversee the opening and closing procedures, ensuring compliance with store protocols and maintaining a secure, organized environment.
Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays. Continuously provide feedback to store leadership to refine processes and elevate customer service quality. Perform duties as required to support the store's goals and overall performance.
Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices. Handle minor maintenance and facility management tasks to maintain the store's premium standards and ensure smooth operations. Act as the store's system and IT expert, providing first-level troubleshooting (e.g. POS systems), assisting with IT system testing, and training the team on in-store technology.
Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration. Participate in regular team meetings, sharing insights and updates on FoH, BoH, and VM performance. Pursue personal and professional development opportunities to enhance your leadership capabilities and contribute to the store's growth.
Embrace Company Values
* The Team Spirit: Foster a collaborative and positive team environment.
* The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
* The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
* The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.
Qualifications
Your Story
* 3+ years of experience in a retail environment, with at least 1 year in a supervisory or leadership role.
* Experience in the Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
* Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
* Proactive and quick to learn, you thrive in both independent and collaborative settings.
* A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
* Able to juggle multiple tasks efficiently while staying focused on customer needs and adapting to the dynamic demands of the business.
* Proficient in reading, writing, and speaking English.