Senior Customer Support Specialist
Renewables Consultancy
Location: Southampton but open to remote
Salary: £28,000 + benefits and bonus
Employment Type: Full-time
About Us:
We are a forward-thinking renewable energy consultancy dedicated to accelerating the transition to a sustainable future. Our team works on cutting-edge projects in solar, wind, and energy storage, providing innovative solutions to our clients.
Role Overview:
We are seeking an experienced Senior Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring exceptional service delivery and fostering long-term relationships. You will collaborate closely with project managers, technical teams, and clients to address inquiries, resolve issues, and provide tailored support.
Key Responsibilities:
* Act as the main liaison between clients and internal teams, ensuring clear communication and timely resolution of issues.
* Manage and prioritize client inquiries, providing expert guidance on renewable energy solutions.
* Develop and maintain strong relationships with clients, understanding their needs and ensuring satisfaction.
* Collaborate with technical teams to provide accurate information and solutions to clients.
* Monitor and report on customer feedback to drive continuous improvement in service delivery.
* Assist in the development of client-facing materials and documentation.)
1. Qualifications:
* Proven experience in customer support, preferably within the renewable energy sector.
* Strong understanding of renewable energy technologies and industry trends.
* Excellent communication and interpersonal skills.
* Ability to manage multiple priorities and work effectively under pressure.
* Proficiency in CRM software and Microsoft Office Suite.
* A proactive and solution-oriented mindset
What We Offer:
* A collaborative and inclusive work environment.
* Opportunities for professional development and career growth.
* Flexible working arrangements.
* Competitive salary and benefits package