About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert‑led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real‑time threat intelligence with frontline human expertise from Sophos X‑Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry‑leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next‑gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
You will manage a high‑volume book of mid‑market renewal accounts across EMEA.
This role requires strong organisation, outbound discipline, and the ability to work closely with both field sales and channel partners to secure on‑time renewals.
Success in this role comes from pace, ownership, and structured execution.
What You Will Do
* Manage a high‑volume portfolio of renewal opportunities
* Achieve quarterly sales goals and drive the renewals sales process
* Proactively engage customers and channel partners 90–120 days before expiry and work in close alignment with field AEs on shared accounts
* Drive urgency through partners to secure timely quotes and orders
* Identify churn risk early and propose solutions
* Maintain accurate forecasting and pipeline hygiene in SFDC
* Deliver consistent outbound activity to protect revenue
* Own and manage the end‑to‑end renewals process, including maintaining an accurate forecast status in SFDC
* Collaborate with the account executive and channel team
* Identify cross‑sell opportunities
* Identify natural expansion
What You Will Bring
Experience
* 2–5 years in renewals, sales, or account management (SaaS preferred)
* Comfortable managing a high‑volume book of business in:
o Commercial
o Midmarket
o Enterprise
* Experience in selling through and with channel partners, and ability to thrive in a team selling environment
* Proficient in Salesforce (SFDC) and any CRM tools
* Fluency in both German and English
Skills and Behaviours
* Strong organisational skills; comfortable managing volume
* Confident and experienced in outbound activity (phone, email, follow‑up cadence)
* Participate in call‑out days to partner and end users
* Success with working as a team, Sales AE and Channel
* Comfortable navigating partner‑driven sales cycles
* Resilient and able to persevere through objections
* Co‑coachable and open to structured processes
* Takes ownership and proposes solutions, not problems
* Team‑oriented with a commercial mindset
* Execute a planned cadence of engagement with customers and put detailed strategic account plans in place where appropriate.
* Looks to enable course correction and contribute to a successful team
* Work in support of the new business sales team when their expansion business is in conjunction with a pending renewal to ensure full renewal is achieved and partner to support the additional growth solutions to the customer’s desired cybersecurity and business outcomes.
Renewals Representative by Segment
Enterprise Renewals Rep: Low volume engagement driven primarily through partnership with Enterprise Account Executive, within or outside of the renewal window. Engagement based on collaboration with AE regarding risk or potential. Assume 50 active engagements per quarter.
Midmarket Renewals Rep: Medium volume engagement within renewals window, partnering through opportunity tagging by Account Executive, and outbound engagement for any untagged renewal window opportunities. Assume 75 active engagements per quarter.
Commercial Renewals Rep: High volume engagement within renewals window, leveraging outbound digital, cadence engagements. Motions driven primarily through partner engagement with reactive actions in support of full book of commercial renewals within renewal window.
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos.
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