Overview
Future Opening: Member Services Rep Full Time
Position: Member Services Rep - Full Time - Afternoon/Evening
We are searching for an motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply. As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience.
Responsibilities
* Greet members and guests providing exceptional customer service, making everyone feel comfortable and welcome.
* Answer phones in a friendly manner and assist callers with a variety of questions.
* Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
* Respond to member questions and concerns in a timely and professional manner.
* Conduct beverage or merchandise purchases on the point of sale (POS) system.
* Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
Club Cleanliness and Maintenance
* Keep the front desk area and lobby clean and orderly.
* Regular facility cleaning and upkeep such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
* Regular cleaning of all exercise equipment and tanning beds.
* Regular restroom and wet area cleaning and stocking.
Qualifications & Requirements
* Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire; continued employment will be based on satisfactory outcome.
* Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding members’ expectations.
* Prior customer service experience preferred.
* Must be 18 years of age or older.
* Upbeat, positive and professional attitude.
* Punctuality and reliability are a must.
* Obtain and maintain CPR/AED Certification within time frames required by the company and maintain physical ability to perform CPR/AED in emergencies.
Physical Demands/Requirements
* Walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
* Occasionally lift, carry, push, and/or pull up to 50 lbs.
* Ability to talk continually in person or on the phone during shift.
* Maintain physical ability to administer CPR in emergencies.
* Ability to see and hear in normal ranges with or without correction.
Why You Should Join Planet Fitness
* Contribute to changing people’s lives by helping create a healthier Planet.
* Work alongside an amazing group of talented, dynamic professionals.
Benefits
* PTO – Paid Time Off
* Free Black Card Membership
* 401(K) and Roth Retirement Savings Plans
* Healthcare and Dependent Care Flexible Spending Accounts
* STD, LTD, Term Life Insurance and other benefits
Note: We participate in E-Verify for all Utah locations.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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