Associate Customer Success Manager - Arabic speaker, Staines-upon-Thames
Client: ServiceNow
Location: Staines-upon-Thames, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 32d9c3db1a54
Job Views: 3
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description
The role of the Associate Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
* Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
* Ensure customers are technically healthy and on the most recent version of our product
* Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience
* Promote ServiceNow customer success stories and processes
* Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
* Work with ServiceNow teams to improve product adoption and increased footprint
* Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
Qualifications
To be successful in this role, you have:
* Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
* At least 2 years of experience providing customer professional services or related business support
* Ability to provide independent comprehensive services
* Experience resolving issues through analysis
* Experience working collaboratively
* ServiceNow accreditations or certifications are a plus
* Expectation to come into our office in Staines 2-3 times a week
Additional Information
Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. Applicants with arrest or conviction records will also be considered in accordance with legal requirements.
Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact [emailprotected].
Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, ServiceNow may need to obtain export control approval from government authorities. Employment is contingent upon obtaining any necessary export licenses or approvals.
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