Reporting to the Site Manager, you will be leading a team responsible for the front-line management of the day-to-day delivery of Hard FM services. This will encompass all aspects of Technical Services included within the agreed SLAs, including the management of in-house and outsourced resources and subcontractors. This includes the effective management and delivery of planned preventative maintenance programmes, responding to the 'reactive' needs of the client, to ensure continuous improvement and financial performance within agreed budgets. This role will provide technical services to the Northwest area.
Responsibilities
* Establish key relationships with client representatives
* Attend meetings with stakeholders to monitor and improve service delivery
* Ensure the contract is delivered to agreed budgetary parameters and manage monthly financial commitment, maximise revenues and optimise overall technical expenditure
* Delivery of hard services including 'front line' repair and/or establishment of reactive M&E requirements
* Ensure that all aspects of service outputs are delivered to comply with the operating contract, statutory legislation and good working practice at all times to ensure that H&S management obligations are met
* Ensure that works are delivered in a timely manner to avoid contract penalties
* Ensure that all works are undertaken by the most cost-effective manner using either self-delivery or suppliers
* There will be occasions to be hands‑on and working alongside the engineers on the tools
* Assist in the development of a high‑performing supply chain
* Build relationships with service partners and attend regular planned meetings where appropriate and ensure full co‑operation as and when required
* Manage service partners and suppliers in conjunction with contract documents and client requirements
* Achieve and improve KPI objectives and internal service provision assigned to carry out duties
* Quality and performance management of all services including performance reporting
* Maintain Hard FM management systems for site‑based operations to ensure that jobs
* Assisting with resourcing and managing project works including, but not limited to, equipment upgrades and building and M&E asset replacements
* Attend and chair weekly operations client meetings
* Ensure the cultivation of innovation and best practice
* Be available to respond and deal with any incidents that occur during out of normal hour's emergency situations as part of a staff on‑call rota system, along with being obtainable via phone 24/7. Available to undertake out of hours work, when required
* Overall responsibility for the operation of the permit to work system and hold the role of AP/CP were required
* Collection and provision of data related to all technical services operations
* Assist in developing and maintaining business continuity plans
* Ensure engineers training is up-to-date and carry out regular toolbox talks to promote and maintain safety within the workplace
Qualifications
They are looking for an experienced and qualified Technical Services Manager with a proven track in building services to join our team on a manufacturing site in Manchester.
* Qualified at Degree level in Mechanical Engineering/Building Services
* ONC/HNC mechanical qualification or equivalent
* IOSH Managing Safely
* Completed recognised apprenticeship
* Demonstrate previous experience of management of Hard FM/technical services contracts
* The ability to influence change where required, along with customer facing attitude and excellent team building / people management skills
* Experience in coaching and influencing teams
* Good communication skills with the mental agility to 'think on feet' and provide convincing practical solutions
* Strong analytical skills with a strong bias towards P&L financial management
* Intelligent approach to performance monitoring including relevant experience
* Well‑developed planning and coordination skills
* Proficient IT skills, including Excel, Word & Microsoft Office, and use of CAFM systems and PDAs
* Experience of working to ISO 9001 quality system
* Participate in out of hours on‑call and overtime when required
* Hold a driving licence
Desirable
* Previous experience within a manufacturing environment
* Member of appropriate professional body
Benefits
Our client employs around 30,000 people in the UK and Ireland, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.
We offer a salary up to £50,000 and excellent professional development and progression opportunities within the company. Your normal working hours will be Monday – Friday 8am – 5pm.
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