We have a fantastic opportunity here at Phoenix Group as an Annuity Product and Proposition Manager within our Client Services team in RS&AM.
Job Type: Permanent
Salary and Benefits: £39,700 to £63,500 depending on experience plus bonus, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
Location: Hybrid role. This role is based in either our London, Edinburgh, Wythall or Telford office with time spent working from home and in the office.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
The role
This role will focus on enhancing and delivering our customer-centric propositions to ensure they provide good outcomes to customers and Trustees. It will place a key focus on the product features available to customers under our bulk purchase annuities, ensuring they continually develop to improve customer choice and remain competitive in the market. This role requires excellent knowledge of the market and the direction this is taking and use these insights to help drive the customer and Trustee proposition, ensuring we remain competitive in the market. The role also plays a part in the post-sale service proposition of a wider annuity book, taking customer feedback and using it to make changes and enhancements to our service propositions. The role will require technical expertise to digest and interpret complexities, whilst guiding technical analysts and sharing knowledge with Client Services teams in a digestible way.
Key Responsibilities
1. Ensure all product and service changes are embedded safely and robustly in line with Phoenix governance, while using customer feedback, research, and complaints data to validate propositions and identify opportunities for enhancement.
2. Lead the development, design, and delivery of compliant customer proposition enhancements, owning both the proposition development process and roadmap within Client Services.
3. Conduct product reviews across annuity portfolios, including bulk purchase annuities, and present findings through appropriate governance forums, ensuring all processes are technically accurate, compliant, and focused on delivering good customer outcomes.
4. Act as an escalation point for complex technical and regulatory queries, supporting the technical team in resolving issues and ensuring scheme-specific technical matters are thoroughly assessed and addressed during onboarding to mitigate risk.
5. Maintain up-to-date knowledge of the annuity market, including bulk purchase annuities, and share marketing and industry insights to help identify opportunities for competitive advantage.
6. Review all customer documentation and product features to ensure clarity, compliance, and accessibility, while championing technical knowledge across the team by simplifying complex issues and promoting understanding.
7. Build strong working relationships with our OSPs to provide oversight of proposition development and enhancements, produce MI, and represent the team at relevant governance forums.
8. Demonstrate leadership by empowering your team, promoting collaboration, and fostering a strong, supportive working environment.
What are we looking for?
9. Excellent knowledge of defined benefit pensions, annuities and the bulk purchase annuity products
10. Strong knowledge of the regulatory environment surrounding defined benefit pensions, bulk purchase annuities, and annuities more widely
11. Excellent knowledge of market propositions in this space
12. Experience in other regulatory or technical based roles in the annuities or pensions space would be desirable
13. Previous experience working with complex defined benefit pensions and individual annuities would be preferable, with additional experience working with bulk purchase annuities being desirable.
14. Ability to interpret and communicate complex regulatory, legislative, and technical issues in a clear, engaging way for both technical and non-technical audiences, including the Client Services Leadership Team.
15. Skilled at translating complex legislation and annuity benefit structures into practical, customer-focused changes across propositions, services, and communications.
16. Strong customer-centric mindset, with the ability to simplify technical concepts and ensure they are accessible and easily understood.
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in, so apply early to avoid missing out.