Customer Support Advisor
Minimum Requirements: 1 year's customer service experience within the last 3 years, complaints or resolutions experience is preferable.
Location: Remote, Mainland UK only
Competitive salary and bonus: £23,000 plus average bonus earning potential of £2,700 per annum.
Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday.
Start date: 13th January 2025
Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
Right now, we're recruiting Customer Support Advisors in a role that offers a great work-life balance, working from home with an engaging onboarding experience.
The role you'll do:
* Deal with billing queries, engineer queries, quotes for care plans, replacement options and customers changing account details.
* Build rapport with customers, get to know their individual needs and put their interests first.
* Provide peace of mind by finding the right solution for every customer.
How you'll be rewarded:
* 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year.
* Investment in your career - Development through ongoing coaching and clearly defined progression opportunities.
* Employee discounts - Access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
* Target based bonuses/incentives - Each month you'll get the chance to earn some extra take-home pay.
* Health and Wellbeing - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
* Pension scheme - Matched employer contributions up to 5% of basic salary.
* Life assurance - Employer funded cover of 4x basic salary.
* A free annual D&G protection plan - Access to discounted rates for family and friends too.
* Incentives - Regular incentives with amazing prizes to be won.
* Employee assistance programme - Free support and advice on relationships, physical and mental health, financial assistance and more.
* And many more benefits - Including travel loans, car leasing and Cycle to Work and Salary Finance schemes.
What else to expect:
* In a 4-week training programme (Mon - Fri: 09:00 - 17:30) you'll learn our systems, meet your new colleagues and learn what makes a great customer experience.
* This department has rotational shift patterns based on a 37.5-hour contract, between the hours of 8am to 8pm Monday to Sunday. You would be working 2.5 full weekends on a 6-week rotational schedule.
* Working from home
* We'll provide all the equipment you need, but you must have broadband access.
The experience and skills you need:
* 1 year's continuous customer service experience within the last 5 years, complaints or resolutions experience is preferable.
* A driven mindset with strong customer service skills and a love for hitting targets.
* Experience of working autonomously or in a home-based position.
* Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed.
* A team player committed to creating an excellent customer experience.
* Unflappable and resilient attitude to juggle tasks.
Immediate interviews available. Apply today to find out more.
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