Afternoon Tea Supervisor
We are seeking an experienced Afternoon Tea Supervisor to oversee all aspects of our afternoon tea service, ensuring a smooth and exceptional guest experience. The role involves leading, training, and inspiring the front of house team to deliver outstanding service, coordinating with chefs and kitchen staff on menu updates, dietary requirements, and presentation, and monitoring inventory in liaison with suppliers for tea, tableware, and related items.
The ideal candidate will maintain the cleanliness, ambiance, and attention to detail in the afternoon tea restaurant, handle guest feedback professionally and proactively, and possess previous experience in hospitality or food & beverage supervisory roles, preferably in a fine dining or afternoon tea setting. Strong leadership, team management skills, exceptional customer service, and knowledge of teas, pastries, and service etiquette are essential. The ability to multitask, stay organized, and remain calm under pressure is required. Flexible working hours including weekdays and weekends are expected.
About Grantley Hall
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of grandeur and contemporary luxury. Recognized as a leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and received a Two MICHELIN Key Distinction in 2024. The hotel features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a state-of-the-art gym, providing a truly distinctive luxury experience. Grantley Hall is a member of The Leading Hotels of the World and PoB Hotels, and is also recognized by Forbes Travel Guide for service excellence.
Benefits and Opportunities
* Tips typically over £200 per month (£2,400 per year)
* Complimentary bespoke uniform and chef whites
* Complimentary meals whilst on duty
* Refer a Friend bonus - Earn up to £1000
* Complimentary employee car parking
* Access to a modern onsite gym with personal trainer support
* 31 days annual leave (including bank holidays), increasing with service
* Professional development opportunities at all levels
* Reimbursement on work shoes, sight tests, and professional memberships
* Modern, spacious, discounted live-in accommodation for eligible roles
* Exclusive employee benefits, rewards, and discounts in the hospitality sector
* Annual awards ceremony, team events, and celebrations for milestones
* Employee Assistance Programme helpline and wellbeing support
* Team Member of the Month Awards
* Discounts on Grantley Hall restaurants, spa products, and gift shop
* Discounted stays at Grantley Hall and other Pride of Britain Hotels
* Cycle to work scheme
* Access to Wagestream for instant wage access
* Health cash plan through Simplyhealth
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