Resident Liaison Officer - Portsmouth, PO12AL, United KingdomJob Category: HousingRegion / Division: UK RegionLocation: Civic Offices, PortsmouthWorking Hours: 37Your new roleIn this interesting role you will provide a dedicated, responsive and customer‑focused frontline service to residents affected by high‑rise building safety and decant programmes. The role acts as the primary point of contact between residents, contractors and the council’s project teams, ensuring concerns are addressed promptly, communication is clear, and support is provided throughout the duration of the works. The postholder resolves the majority of day‑to‑day issues directly, helping maintain trust, minimise disruption and support the safe, timely and efficient delivery of the building safety programme. The role is office based however you will frequently need to attend blocks of flats within Portsmouth and other venues outside of normal office hours.For the full details of what this role will involve please see the job profile attached at the bottom of this page!Who is the person?The ideal candidate is someone who will: Have experience in customer-facing roles withing housing, resident liaison or another frontline service environment. Demonstrate excellent communication skills, both written and verbal, and the ability to handle sensitive or challenging conversations. Be able to interpret project-related information and explain it clearly to residents. Be able to adapt to residents' individual needs and circumstances, including those who are vulnerable. Be able to stay calm and resilient during periods of high demand or emotionally intense situations. Have a good standard of general education, including GCSE (or equivalent) in English and Maths. Is physically able to work across high-rise buildings, including using stairs, visiting individual properties, and attending various on-site meetings. Have a valid driving license and access to a vehicle to be able to effectively travel to assets as necessary. Experience of working with and communicating with a wide range of stakeholders including Members, Directors, Assistant Directors, and other senior staff across the council. Have experience of managing and safeguarding sensitive resident information, including personal data, vulnerabilities, decant plans and correspondence, ensuring all handling complies with data protection and confidentiality requirements. Can balance personal safety, resident welfare and project needs simultaneously especially when working in a range of challenging working conditions.About Portsmouth City CouncilPortsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours. Additional InformationIf you have any questions, or would like an informal discussion about the role, please call Mark Fitch, Head of Decants - Mob 07867 449 773 - E-mail Mark.Fitch@portsmouthcc.gov.ukOur recruitment processFull information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portalYou must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful. We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portalYou will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City CouncilShould you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk or call the recruitment team on 023 92 616 800.