Job Description
A new opportunity has arisen at Syntegon for a dual skilled Field Service Engineer for the food packaging division, specialising in Secondary Packaging.
Key Responsibilities:
* Install, commission, and maintain Syntegon Secondary Packaging equipment, including final mechanical positioning, levelling, running equipment to agreed specifications and ultimately perform site acceptance tests.
* Travel globally (approximately 80% of the time, including both national and international assignments), with flexibility for short-notice travel and occasional weekend work.
* Carry out routine maintenance and planned servicing according to service agreements and schedules.
* Troubleshoot and resolve electrical, mechanical, and software issues, identifying root causes and liaising with engineering teams when necessary.
* Provide customer training on equipment operation and routine maintenance, managing customer expectations and advising on future Maintenance Programmes.
* Respond to breakdowns and short-notice call-outs, working to tight timescales to minimise downtime.
* Produce detailed reports following site visits and submit relevant expenses in a timely manner.
* Support product trials and identify opportunities for machine upgrades and modernisation.
* Maintain up-to-date product knowledge through ongoing training.
* Support the manufacturing facility in Bristol when required.
Qualifications
Knowledge and Skills:
The job holder will hold the following knowledge and skills;
* Qualifications in Mechatronics, mechanical or electrical engineering
* Electrical engineering – a good understanding of both modern and older control systems across a wide range of platforms
* Ability to working under own initiative and skills
* Understanding correct methods of mechanical fitting from changing bearings to setting up machinery
* Adjusting high speed packaging machinery to achieve optimum efficiency.
* Ability to find and identify worn and damaged parts from assembly drawings
* PLC theory and practice. Ability to fault find within our software, Allen Bradley preferred but Beckhoff and Siemen’s advantageous
* Commercial awareness. Being able to spot opportunities such as machine upgrades and modernization. Then inform customer about possibilities before reporting to sales person. Helping finalise the sale
* An understanding of high level of customer service
* Ability to prioritise work to challenging deadlines
* Good communication skills
* Ability to work remotely, often overseas in a variety of locations in different time zones
* Full driving license
* Experience in a previous field service role is desirable.
* Exposure to FMCG manufacturing industry – food and packaging would be an advantage
* Packaging engineering and technical skills desirable
Additional Information
We are a group of open-minded and high-spirited collaborators. We emphasise collaboration and mutual support. We are more than happy to support your wishes of improvement within your area of expertise. Besides that, we offer a fine salary package, lots of benefits, and various fun social activities.
Syntegon offer:
* Competitive salary
* 25 days holiday per year plus bank holidays
* Pension Scheme with Aviva
* Yu Life
* Company Car
* Life Assurance 7 x annual salary
* Simply Health Medical Cashback plan
* Income protection after 2 years’ service
* Cycle to work Scheme
* Tech Scheme
* Everymind at Work
* An excellent opportunity to gain experience within a global company.