Our recently established Financial Difficulty & Vulnerability function are looking for a Senior Manager: Collections Strategy & Performance to join them.
This critical new role will lead the development and oversee the execution of end to end collections and recoveries strategies across the group's secured, unsecured and SME portfolios. It will ensure that strategies effectively balance customer, commercial and regulatory outcomes and support the Group's member first purpose
.
The role holder will collaborate with colleagues across the enterprise and lines of defence to drive continuous improvement in Collections strategy effectiveness, reduce impairments and critically and continually improve customer outcomes as well as meet the relevant CONC, MCOB and Consumer Duty Standard
s.
Other responsibilities will include the design and delivery of robust collections and recoveries strategies for secured products (including Closed Book accounts), unsecured consumer products and SME banking products. Establishing/enhancing portfolio KPI's and appropriate oversight forum to enable continuous monitoring of Collections Strategy performance across pre-delinquency, early arrears, late arrears and recoveries will also be importa
nt.
The role will establish a control framework to ensure strategies continue to meet evolving regulatory standards and guidance, as well as a framework for maintaining robust documentation around strategy governance and act as Collections SME for 3 Lines of Defence and internal stakehold
**ers.
Bene**
* fits:Private medical and health scree
* nings28 days holiday a year plus bank holidays and a holiday buy/sell s
* chemeAnnual discretionary bonus s
* chemePersonal pension with matched contribu
* tionsMaternity, paternity and shared parental
* leaveExtensive wellbeing su
* pportLife assurance (6 times annual sa
**lary)
Find out more about the fantastic benefits of joining Coventry Building Societ**
y here
This role can operate from either our Head Office campus in Coventry or our Manchester office but as a Group role, travel to both locations will be required. A team-led hybrid working arrangement is in
place.
For this role you'll have a passion for supporting customers, driving transformation and continuous improvement in customer experience through effective collaboration with colleagues. A champion for diversity, you are someone who values a range of views and inputs in order to find the most inclusive solution to a problem. You're an empathetic, flexible and pragmatic leader, able to build relationships at all levels and create a shared need to improve customer
**outcomes
To be successful in this role it's essential**
* you have:Current senior leadership experience in financial
* servicesMortgage, collections and / or unsecured lending e
* xperienceIn-depth experience of working with regulatory requirements related to vulnerable
* customersCustomer vulnerability and risk management e
* xperienceCredibility and the ability to engage with, persuade and influence a wide range of stak
* eholders.A proven track record in policy development, process improvement, and stakeholder en
**gagement.
Desirable experienc**
* e will be:Experience in leading cross-functional teams and implementing strategic in
* itiatives.Influencing beyond direct line management respon
sibilities