Job Overview
We are seeking a dedicated and compassionate Veterinary Receptionist to join our team. The ideal candidate will be the first point of contact for clients and their pets, providing exceptional customer service while managing the administrative tasks of our veterinary practice. This role requires a genuine love for animals, excellent communication skills, a 'can do' attitude and the ability to work in a fast-paced environment.
Responsibilities
* Open and close the clinic, ensuring everything is ready for the day's operations
* Greet clients and their pets in a friendly, welcoming manner
* Answer phone calls and schedule appointments, redirecting inquiries as needed
* Prepare client forms ahead of appointments and ensure proper paperwork is completed
* Handle emergency cases with care, providing comfort to clients and animals
* Ensure up-to-date vaccination records and inform the vet or nurse of any urgent cases
* Process payments and manage invoicing, ensuring accuracy
* Assist with general office tasks such as filing, cleaning, and keeping the clinic organised
* Work closely with the team of veterinary professionals, and volunteers to ensure smooth operations
* We may ask that you train or cover holiday at our Chelmsford clinic, so the ability to drive and flexibility to cover Chelmsford if required is essential.
* Handle client concerns with empathy and professionalism, escalating issues to management when necessary.
Requirements
* Excellent customer service and communication skills, both verbal and written
* A passion for animals and a commitment to helping those in need
* A friendly, professional demeanour with the ability to stay calm under pressure
* Strong organisational skills and attention to detail
* Essential to have computer skills, including proficiency in Microsoft Office and basic veterinary software
* Previous experience in a similar role, particularly within a veterinary clinic or charity sector, is desirable
* A good understanding of veterinary procedures and terminology (preferred)
* Ability to work well within a team and demonstrate flexibility
* Experience with GDPR and health and safety procedures is a plus
* Able to pass a DBS check and demonstrate eligibility to work in the UK
* A full UK driving license and willingness to travel to our Colchester clinic when required
If you are enthusiastic about animal care and possess the skills outlined above, we encourage you to apply for this rewarding position as a Veterinary Receptionist.
Job Types: Part-time, Permanent
Pay: £12.21 per hour
Benefits:
* Free parking
* On-site parking
Experience:
* Customer Service: 5 years (required)
* Veterinary Receptionist: 1 year (required)
Work authorisation:
* United Kingdom (required)
Willingness to travel:
* 25% (required)
Work Location: In person