The role of Head of Independent Living will include:
1. Lead Independent Living operational teams to deliver a responsive, customer focused and sustainable Housing Management service, putting our customers at the heart of all we do
2. Lead high performing operational teams to deliver the balanced scorecard performance metrics, exemplary service standards and compliance with all regulatory requirements within the remit
3. Support the development of and lead on implementation of local engagement plans to be able to influence other local services on behalf of customers within Independent Living
4. Lead the effective management of operational housing management activities including anti-social behaviour and safeguarding cases, complaints, void management, compliance and customer engagement with a focus of sustaining tenancies, supporting customers and creating community cohesion to deliver positive outcomes
5. Act as a key point of contact and engagement for local stakeholders, supporting operational and customer service teams, as well as the Director of Independent Living
6. Maintain effective control of all local budgets and ensure compliance with all financial policies and procedures
Skills and experiences:
7. Degree, management qualification or CIH 6 qualification or willingness to undertake
8. Proven experience of delivering high quality housing management services
9. A knowledge and understanding of the political landscape of the region
10. Proven knowledge of organisational and reputational risk management
11. Ability to promote a culture of inclusion, wellbeing and professional development
12. Proven experience of leading a high performing team and performance management
13. This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
14. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
15. A pension scheme with employer contributions from Sanctuary
16. Life Assurance
17. Employee Advice Service including counselling
18. Cycle to Work scheme
19. Voluntary health plans
20. Employee discounts
21. Wellbeing support and tools
22. Employee recognition scheme
23. Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Role Salary is dependent on successful candidate’s home location/ local office base as below:
24. London area - £66,703 with an additional policy allowance of £7,410 per annum (rising to £70,214 with an additional policy allowance of £7,800 per annum after 12 months service and subject to satisfactory performance)
25. South East region - £60,692 with an additional policy allowance of £6,742 per annum (rising to £63,886 with an additional policy allowance of £7,097 per annum after 12 months service and subject to satisfactory performance)
26. Elsewhere in the UK - £57,802 with an additional policy allowance of £6,421 per annum (rising to £60,844 with an additional policy allowance of £6,759 per annum after 12 months service and subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)