The AA is seeking an IT Platform Support Engineer to join their Digital Technology team in Basingstoke, England, United Kingdom.
Company Description/Business Unit: The AA is on a mission to re-invent the car ownership and usage experience. They imagine, build, and grow connected car ventures using data and AI to provide car and driver insights with new solutions that give drivers control, confidence, and a little joy across their motoring lives.
Job Description: As an IT Platform Support Engineer, you will be part of the UK’s largest and most trusted driving company, developing and testing human-centric products and services fast. You will be responsible for supporting their innovative Connected Cars platform, providing second-level support across mobile, web, and cloud-native services.
Responsibilities:
* Respond to and resolve incidents across Connected Car services, including mobile apps, cloud services, and OBD device data ingestion.
* Diagnose and troubleshoot technical issues, escalating where needed.
* Collaborate with L1 and L3 support teams to ensure seamless service delivery.
* Maintain clear documentation in ServiceNow and Confluence.
* Monitor system performance and proactively identify issues.
* Deliver excellent customer service and contribute to the internal knowledge base.
Requirements:
* Foundational understanding of AWS and microservices (e.g., ECS, Cloudwatch, Lambda, S3), with exposure to monitoring tools such as Dynatrace, Contentful, or similar.
* Ability to perform basic debugging in Java and Angular, or transferable experience with other 3rd generation languages like Python.
* Familiarity with workflow and ITSM tools such as ServiceNow, JIRA, and Confluence, with the ability to quickly adapt to new systems.
* Experience with version control (GitHub) and content management systems (e.g., Sitecore or Contentful).
* Awareness of basic web security principles and tools like Cloudflare.
* Strong analytical mindset, clear and inclusive communication style, and the ability to work both independently and collaboratively with attention to detail and a customer-focused approach.
Benefits: The AA offers a range of benefits, including 25 days annual leave plus bank holidays, a Worksaver pension scheme with up to 7% employer contribution, free AA breakdown membership, discounts on AA products, and more.
The AA is an equal opportunities employer and welcomes applications from everyone. They value diversity and the difference this brings to their culture and customers.
#J-18808-Ljbffr