Technology Support Engineer
Responsibilities:
As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components and ensuring operational stability. Your day-to-day activities will include creating and implementing Requests for Change and updating knowledge base articles to support effective troubleshooting. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Advanced proficiency in Active Directory is required. Advanced proficiency in Customer Technical Support, Incident Management, Problem Management, and IT Troubleshooting is suggested.
* Develop and maintain strong relationships with vendors to facilitate effective issue resolution.
* Proactively identify potential issues and implement preventive measures to enhance system stability.
* Create comprehensive documentation for processes and procedures to support team knowledge sharing.
* Engage in continuous learning to stay updated on industry trends and best practices in technology support.
* Assist in training and mentoring new team members to foster a collaborative work environment.
Skills:
* Active Directory
* Customer technical support
* Incident management
* IT Troubleshooting
* Problem management