Location: Camberley, Hybrid with regular travel around the South and East region to meet customer needs. Salary: £41,976 per annum (including regional allowance and car allowance). Permanent, 35 hours per week, Monday – Friday 9am-5pm.
About the Role
As an Anti-Social Behaviour Officer, you’ll play a vital role in supporting residents and communities by leading and managing serious and complex anti‑social behaviour (ASB) cases across all tenures. You’ll work with empathy, fairness, and professionalism to seek positive, sustainable outcomes, resolving issues wherever possible and minimising the impact of ASB on residents.
Key Responsibilities
* Leading and managing complex and high‑risk ASB cases from start to resolution
* Using a range of legal and non‑legal tools to resolve issues fairly and effectively
* Working collaboratively with colleagues, local authorities, police, and other partner agencies
* Prioritising a varied and demanding caseload while remaining calm, resilient, and solution‑focused
* Supporting a customer‑centred approach that balances enforcement with empathy
* Learning from customer feedback and contributing to continuous improvement in our ASB approach
* Playing an active role in shaping and improving how we respond to ASB as an organisation
Qualifications and Experience
* Proven experience managing ASB cases, including court or tribunal work
* Strong knowledge of social housing, tenancy management, safeguarding, and ASB legislation
* Experience working in multi‑agency settings with police, councils, and community partners
* Ability to assess risk, prioritise cases, and manage a busy, varied caseload
* Empathetic, resilient, and customer‑focused, with confidence to be assertive when required
* Excellent communication skills and ability to support victims and communities
* Skilled in resolving complex issues, balancing prevention and enforcement
Salary and Benefits
The spot salary for this post is £37,709 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. You’ll also receive a £3,017 regional allowance and a car allowance starting at £1,250 per annum.
Benefits include:
* 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more
* Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day
* Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform
* Access to Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary
* Enhanced parental leave, flexible working options, and support for work‑life balance
* Career development opportunities such as management training, Leadership Academy, apprenticeships, and more
Equal Opportunity Statement
We’re committed to inclusion and diversity. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, we’ll make it happen.
Eligibility: Candidates must have current eligibility to live and work in the UK. Accent does not currently hold a sponsorship license.
For enquiries, please email PeopleServices@accentgroup.org
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