Job Title: Hub Host
Salary: £25,000 per annum
Location: Chatham
Purpose:
Serve as the first point of contact for participants and visitors, managing site administration and ensuring smooth day-to-day operations of the CFO Hub. Maintain security, facilitate bookings, and support participants and colleagues in a welcoming and well-organized environment.
Key Responsibilities:
· Act as front-of-house, greeting participants and visitors while ensuring security protocols.
· Manage participant and guest bookings, referrals, and Hub communications.
· Oversee petty cash reimbursements and compliance processes.
· Collect and analyse participant feedback to improve services.
· Monitor CCTV and restricted area access.
· Order and maintain supplies, including course materials and consumables.
· Ensure Hub compliance with health & safety, safeguarding, and operational guidelines.
Requirements:
Essential:
· Minimum of 5 GCSEs or equivalent.
· Experience in a customer-facing role.
· Strong administrative and IT skills, including Microsoft Office.
· Excellent interpersonal and communication abilities.
· Ability to multitask, work independently, and manage priorities.
· Commitment to safeguarding, equality, and social inclusion.
· Basic DBS check required.
Desirable:
· Previous administrative experience.
· Understanding of restorative justice and rehabilitative approaches.
This role requires a proactive, organized, and customer-focused individual who can maintain a welcoming and efficient Hub environment