Sales and Customer Service Advisor - Pudsey, Leeds - office based. Futures are partnering with an up and coming player in the FMCG sector, dedicated to providing high-quality and innovative products to consumers globally. They are a family run business with a real passion in their industry, achieving consistent YoY growth! Due to their online growth, they are looking for an Sales & Customer Service Advisor This is an exciting opportunity for someone who is passionate about the FMCG industry and eager progress their career. As a Sales and Customer Service Advisor, you will... * Handle phone enquiries, emails, Amazon messages, and trade-customer needs efficiently, resolving issues and closing tickets as required. * Process carrier returns promptly by handling returned items and returning good products to warehouse stock. * Accurately input orders from the Trade Account Executive, assist with trade sales and admin tasks and maintain effective communication with trade customers. * Monitor and respond to Amazon, eBay, and Trustpilot reviews by addressing feedback. What will you need? * Previous experience in customer service within an eCommerce environment * Familiarity with e-commerce platforms such as Amazon, eBay, Trustpilot * Experience with customer service tools such as Replyco * Good computer skills and knowledge of Microsoft Office What's in it for you? * Opportunity to work very ...