3 days ago Be among the first 25 applicants
Location: Remote (UK-based, right to work in the UK) — occasional travel for client meetings and events
Type: Full-time, flexible
About Flock
We’re Flock Digital. A collective of creative and technical minds specialising in digital for healthcare.
We help agencies and healthcare brands create engaging digital experiences for patients and Healthcare Professionals (HCPs) that motivate, educate, and inspire action. From campaign microsites to interactive congress touchscreens, our work proves that great results don’t depend on big budgets, they depend on smart strategy, creative collaboration, and people who care.
This year alone, our partnerships have supported award-winning projects at the PM Society Innovation & Impact Awards and the Creative Floor Awards, proof that small teams can achieve big things when they fly in formation.
We’re now looking for our first dedicated Account Manager. Someone ready to take ownership, build relationships, and help shape how Flock grows.
If you’re driven, confident, and want to make a visible impact in a team where your ideas actually matter, you’ll fit right in.
The role
As account manager, you’ll be the bridge between our healthcare agency clients and our Flock of creative and technical experts. Nurturing relationships, spotting opportunities, and helping guide projects from concept to delivery.
It’s a hands‑on, client‑focused role with plenty of variety, autonomy, and visibility. You’ll work closely with the directors to strengthen partnerships, grow accounts, and shape our approach to new business.
We’re looking for someone proactive and commercially minded, someone who enjoys creating opportunities, not waiting for them.
What you’ll be doing
Client relationships and growth
* Be the trusted, go‑to contact for our clients. Proactive, reliable, and always one step ahead.
* Understand client goals and ensure our work delivers measurable results and impact.
* Spot opportunities to expand accounts and introduce new digital services.
* Collaborate with directors on account planning, growth strategy, and client success.
Business development and partnerships
* Support Flock’s growth through lead generation, outreach, and relationship building.
* Research prospects, help craft proposals and presentations, and keep our CRM up to date.
* Represent Flock at industry events and networking opportunities.
* Contribute ideas to strengthen our visibility and new business process.
Internal collaboration
* Coordinate with our internal flock to ensure smooth delivery and excellent client experience.
* Prepare reports, insights, and feedback that demonstrate the value and outcomes of our work.
* Bring ideas that improve how we operate, collaborate, and grow together.
What you’ll bring
* 3+ years’ experience in digital account or client management, ideally within an agency or creative environment.
* Strong understanding of digital delivery. From web and content projects to social, UX, or campaign activity.
* Excellent communication skills. Clear, personable, and confident.
* Commercially minded, with an understanding of client value, ROI, and long‑term growth.
* Organised, proactive, and comfortable working independently within a collaborative, remote team.
* Willingness to travel occasionally for client meetings and events.
Nice to have
* Experience or interest in healthcare communications, marketing, or pharma.
* Familiarity with medical compliance processes or regulated content environments.
What we offer
* Bonus: Performance‑related, linked to agency growth and proactive client development
* Holiday: 28 days’ annual leave plus UK bank holidays (holiday year runs Jan–Dec)
* Culture: Flexible, remote‑first working built on trust, accountability, and collaboration
* Growth: Real input into shaping how Flock evolves. Autonomy, ownership, and visible impact
* Connection: Opportunities to attend industry events and represent Flock in our growing network
This role is for you if...
* You’re ambitious, proactive, and love making things happen.
* You’re curious, confident, and thrive in fast‑moving environments.
* You’re ready to step up and grow with a small agency doing big things in healthcare.
This role is not for you if...
* You need heavy structure or constant direction.
* You prefer a slow pace or large teams with layers of hierarchy.
Join the Flock
We’re a small agency with big ambitions and award‑winning impact, and we’re just getting started.
If you’re ready to help shape what comes next, we’d love to hear from you.
Send your CV and a short note about what excites you in your work to sian@flockdigital.co.uk
We really value our relationships with recruiters, but we’re handling this one directly for now. Thanks for understanding!
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