Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Summary Responsible for dealing with the clearance of outstanding balances and query resolution on the assigned accounts or activities Meeting Key Performance Indicator (KPI) targets set Keeping accurate records and supporting the business. Adhering to the finance team’s controls and procedures. Experience & Professional Qualifications Experience of 1-2 years in an Admin/Accounts based role. Experience of IBA/Credit Control/Accounts Payable useful, but not essential. Full training will be given. Key Responsibilities Work towards meeting KPI targets set. To ensure receipt of funds are reconciled within agreed timeframes and any ‘unallocated’ cash items identified and queried. Assist with the reconciliation of accounts to markets and clients, as required Ensure all outstanding accounts are chased appropriately Assist with reviewing and processing of IBA payment requests Escalate issues where necessary for resolution or direction in line with set policies and procedures. Collect and monitor any funded balances. Ensure that all processes are being completed on a timely and accurate basis Resolve queries promptly and efficiently, in a courteous and efficient manner consistent with agreed Service Level timeframes Develop strong relationships with the Business Units, Suppliers & Markets Undertake other duties and ad hoc tasks. Liaise with auditors when necessary to assist with their annual reporting Complete on-line training modules and CPD log within specified time frames Knowledge General Accounts Administration Knowledge of Insurance Broking IT Platforms – eg Acturis, would be beneficial but not essential. Skills Microsoft – Outlook, Word & Excel - Intermediate Strong communication skills, both verbal and written Excellent organisation skills Ability to work well in a team Self-motivated and shows initiative What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent