Overview
Join M&S as a Customer Assistant in our Foods section (Falkirk Simply Food). You’ll champion high-quality products, value offers, and customer service. We’re seeking passionate individuals with knowledge of M&S Food products to share with customers.
Working pattern
Sunday 1700 - 2300, Thursday 1700 - 2300, Friday 1700 - 2300, Saturday 1700 - 2300
As a brand ambassador ready to recommend our newest Food products, you'll deliver remarkable service so customers feel valued every time they shop with us.
Purpose
To deliver a great shopping experience; put customers before tasks; champion our products; be the voice of our customers to help us improve.
Key Accountabilities
* Serve our customers efficiently on the shop floor and at service points
* Keep the store clean and tidy, ensure shelves are stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Training to utilise digital tools and communication channels to deliver for the customer
Key Capabilities
* High levels of customer service
* Attention to detail and delivering excellent work
* Open to feedback and continuous improvement
* Accountability for planning and managing own workload
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone’s Welcome
M&S is committed to Inclusion, Diversity and Equal Opportunities. We are happy to talk flexible working and offer reasonable adjustments in the recruitment process to ensure a fair assessment.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Retail
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