We are recruiting a part-time HMCTS Agent to join our contact centre team. You will support customers by handling inbound and outbound calls, providing guidance around unpaid court fines, and helping to agree fair and realistic payment solutions. The role requires empathy, clear communication, and confidence in handling sometimes challenging conversations.
Full training and ongoing support will be provided.
Shift Pattern
This role is worked on fixed weekdays:
* Monday: 9:00am – 5:00pm (7 hours)
* Friday: 9:00am – 5:00pm (7 hours)
Applicants must be able to commit to both days each week.
You’ll enjoy helping others, have strong communication skills, and be comfortable working to targets. Customer service experience is beneficial but not essential.
Advantis is a leading debt collection agency based in the Minton Hollins building in Stoke-on-Trent. We work with major UK clients, including His Majesty's Courts and Tribunals Service, and are proud of our inclusive, supportive culture.
Benefits
Benefits include bonus eligibility, holiday entitlement on a pro rata basis (up to 35 days including bank holidays), pension scheme, life insurance, employee assistance programme, wellbeing support, free onsite parking, casual dress, and opportunities for development.
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