Are you passionate about making a real difference inhealthcare? Our GP practice is embarking on an exciting journey, transitioningfrom analogue to digital processes in line with the NHS 10-year plan. We areseeking a proactive and people-focused Care Coordinator to champion innovation,improve patient access, and support our diverse community in embracing digitalhealth solutions.
Salary: £27,500 - £30,000 (pro rata for part time staffmembers) depending on experience, funded by Additional Roles Reimbursement Scheme
Hours: Part time or full time
Employment Benefits: 30 days annual leave per year(pro rata for part time staff members); free refreshments including hot drinks,fresh filtered water and fruit; supportive team environment; NHS discounts
Closing Date: 16th November 2025
Interview Date: 21st November 2025
Main duties of the job
Key Responsibilities:
Lead the implementation of digital processes andtechnologies, ensuring our practice remains at the forefront of NHS digitaltransformation.
Work closely with patients and staff to enhanceaccess to care, leveraging AI, smart software, and the NHS App to streamlinebooking and communication.
Offer dedicated support and training toindividuals who are less digitally engaged or at risk of digital exclusion,ensuring no one is left behind.
Introduce and support innovations such asrobotic process automation to reduce administrative tasks for clinicians,freeing up more time for direct patient care.
As a Care Coordinator, you'll play a key role in shapinga more accessible and efficient healthcare environment. Your work will directlycontribute to reducing clinicians administrative workload, allowing ourhealthcare professionals to spend more time with patients and less time onpaperwork. By making digital tools accessible to all, you'll help bridge thegap for those who might otherwise be left behind.
About us
Ashbourne Medical Practice is a large teaching anddispensing practice serving a growing population of 10,720 patients from amodern, purpose built premises in the centre of Ashbourne. We are a highlyrespected practice who embraces the collaborative agenda and has a reputationfor delivering excellent patient care.
Job responsibilities
Job summary:
The practice is currently facilitating the transition from analogue to digital processes, in accordance with the NHS 10-year plan. The primary responsibilities of the post holder include enhancing patient access to care and support through the utilisation of artificial intelligence, software algorithms and the NHS App, with particular emphasis on supporting individuals who are digitally excluded or less likely to engage with the practice. Additionally, the post holder will contribute to reducing clinicians administrative workloads and enabling more time for direct patient care by advancing innovations such as robotic process automation for clinical and administrative processes
Main duties and responsibilities:
To coordinate and support house bound and care home patients monitoring and annual reviews working closely with the multidisciplinary team and other primary care professionals.
Help and support patients in using digital pathways for managing their annual and monitoring reviews, booking appointments through online systems, and accessing necessary resources to enable effective self-service and care management.
Help patients manage their healthcare needs by answering digital queries, making and managing appointments and making sure that patients have understandable written or verbal information to help them make choices about their care and take control of their health and wellbeing utilising the NHS digital agenda.
Distribute educational and training materials and resources to patients through the website, social media platforms, and in-person interactions to enhance their understanding and engagement throughout the digital healthcare pathways. This includes supporting access to and effective use of NHS App resources, as well as facilitating utilisation of other available services.
Manage Welby Innovate recall, prescribing, and pathology software reports to ensure patient timely access to services and support.
To acquire the necessary skills to interpret and critically assess clinical reports within SystmOne.
Updating and overseeing the software providers programme planners while maintaining accurate records as needed.
Cross-check data in electronic patient records with clinical correspondence to maintain accuracy, prevent duplication, and ensure proper documentation.
Liaise with patients and carers to obtain new unrecorded data particularly those that do not actively engage with the practice or who are digitally excluded.
To uphold the coding protocol, recommend modifications and updates as necessary.
Provide digital AI/software support to staff and clinicians, escalating issues to software vendors when necessary, acting as the main contact for digital software providers Welby Innovate and Kynoby for example.
Maintain and manage the AI/software solutions risk register and escalate concerns or issues as required.
Coordinate with operations management and the patient services manager on daily capacity before sending appointment booking links to patients to ensure maximum uptake and availability for patient on-line access.
Collaborate with management to advance the practice's digital agenda specially the uptake of the NHS App and on-line access.
Perform additional duties as assigned by GPs or the Business/Practice Manager to ensure the practice runs smoothly.
Person Specification
Qualifications
* GCSE grade C / 4 or above in English and Maths
* A qualification in a relevant field such as: business administration / digital technology / medical coding
Qualities & Attributes
* A smart, professional and pleasant manner
* Self-motivated with a positive approach and willingness to learn
* An understanding, acceptance and adherence to the need for strict confidentiality
* Ability to use own initiative
* Ability to work independently and as part of a team
* Understanding of the importance of confidentiality and GDPR
* Holds a full, clean driving license with access to a vehicle
Experience
* Previous experience in an administrative role in a healthcare setting
* Experience of working directly with members of the public
* Experience of working within a team
* Experience of using software and digital solutions
* Experience of working in an office environment and as part of a multi-skilled team
* Experience of use of Microsoft Office programmes
* Experience of using a clinical system (TPP SystmOne / EMIS)
Skills
* Excellent communication skills written and verbal
* Ability to work accurately and calmly under pressure in a busy environment
* Analytical and problem-solving skills
* Well organised and methodical with the ability to manage workload, prioritise tasks effectively to meet deadlines and to reprioritize in response to changing needs
* Hard working and reliable
* Resourceful with the ability to think outside the box
* Awareness of equality and diversity; works in a positive, non-discriminatory way
£27,500 to £30,000 a yearPro rata, depending on experience
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