Description
JOB TITLE: Service Designer – 6 Month FTC
SALARY: £72,202 - £80,780
LOCATION: London
HOURS:Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
Whatyou’llbe doing
As a Service Designer,you’llshapeexperiences that help customers manage their banking services easily and securely, with minimal friction.
As a member of a cross-functional group in the Customer Details Management Lab, you will concentrate on journeys in the settings area. These include updating addresses,viewingormodifyingpersonal details, andsubmittingtax information.
You’llalso be part of our wider design community, including the Service Design Community of Practice, where you can share learnings and develop your craft.
Responsibilities
Experience Strategy & Vision:Support the Team Design Lead inshapingtheend to endexperience strategy, ensuring alignment with platform goals and customer needs. Bring insight into industry and technology trends.
DesignMethodology:Apply our design standards and riskcontrols, anduse strong storytelling to communicate your approach.
Customer Understanding:Work with researchers and analysts to uncover customer needs, behaviours, and difficulties, translating insight intodesignopportunities.
Journeys & Blueprints:Map customer interactions across touchpoints toidentifyfriction and areas for improvement.
Facilitation:Use workshop techniques to support productive collaboration and helpmaintainmomentum acrossdesigndiscussions.
Collaborator Engagement:Partner with product owners,designcolleagues, and other collaborators to ensure solutions meet customer and business needs.
Measurement:Define important metrics and collaborate with partners to evaluate experience performance.
Why join us?
Join us and, give us your best andwe’llgive you ours. Here,you’llmake a difference to customers,you’llenjoy a fulfilling career whereyou’refree to be yourself. Great colleagues, amazing workspaces, hybrid working and huge career opportunities-you’llfind them all here.
Whatwe’relooking for?
Motivation & Innovation:A proactive, motivated approach, with a desire to drive continuous improvement.
Collaboration:A genuine great teammate who works openly, shares early, and thrives in a multi‑disciplinary environment.
Leadership:Confidence in leadingdesignactivities, guiding discussions, and bringing clarity to complex or ambiguous work.
Creativity:Demonstratedcreative thinking, with the capacity to rethink current journeys and encourage an innovative team atmosphere.
Critical Thinking:Experience developing strategic design direction and helping define what Customer Details Management should become.
Relationship Building:Strong relationship‑building skills and credibility with senior collaborators, with the confidence to challenge constructively.
Resilience:Remainingcomposed during stressful situations and having the foresight toidentifyrisks and adapt to changing priorities.
Communication:Strong communicationskills, able to engage senior, technical, and non‑technical audiences. Experience with research anddesignthinking.
And any experience of these would be great
Some experience of working in a regulated financial services environment would be helpful, butit’snot essential.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, andwe’recommitted to creating an environment in which everyone can thrive,learnand develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet theminimumcriteria for the role with a disability, long-termhealthor neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
1. A generous pension contribution of up to 15%
2. An annual performance-related bonus
3. Share schemes including free shares
4. Benefits you can adapt to your lifestyle, such as discounted shopping
5. 30 days’ holiday, with bank holidays on top
6. A range of wellbeing initiatives and generous parental leave policies
Ready for a career whereyou’lllearn and thrive? Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.