Salary: £58,000 - 98,000 per year Requirements: Proficient in supporting Windows 11 and Microsoft Office 365 applications (Outlook, Word, Excel, Teams) Good understanding of Active Directory, Group Policy, and user account management Good knowledge of network fundamentals Experience with hardware troubleshooting and repair for desktops, laptops (Dell, HP), and printers Experience supporting mobile devices (iOS/Android) and MDM solutions A commitment to providing excellent customer service with a positive, professional, and patient demeanor Good analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues quickly Good verbal and written communication skills, with the ability to explain technical concepts to non-technical users Ability to manage multiple priorities and work effectively in a fast-paced, high-pressure environment A collaborative mindset with a willingness to share knowledge and assist colleagues Responsibilities: Provide exceptional front-line technical support to all Bank of America employees across both front and back-office operations Support a diverse employee base understanding the specific technology needs and urgency levels of each group Install, configure, and maintain a variety of hardware and software Deploy new devices, migrate user data, troubleshoot application issues, and perform hardware upgrades and repairs Log, track, and prioritize all support requests using our ticketing system Ensure detailed and accurate documentation of all troubleshooting steps and resolutions Provide basic training and guidance to employees on the use of new hardware, software, and security protocols Adhere to all Bank of America security policies and compliance regulations Ensure all devices and applications are configured to meet security standards through regular security patches and updates Work closely with technology partners to escalate and resolve complex issues Contribute to and maintain a knowledge base of technical articles and solutions to empower employees with self-service options Technologies: Active Directory Android Excel Hardware Support Mobile Network Office 365 Security Windows iOS LESS Linux More: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Our new office in Belfast is a vibrant hub for financial services and technology, dedicated to investing in talent and driving innovation. We offer competitive benefits to support our teammates physical, emotional, and financial well-being, including private healthcare, flexible benefits, and opportunities for community volunteering. We are committed to being a diverse and inclusive workplace and are excited to welcome individuals from a wide range of backgrounds to join our dynamic team. last updated 7 week of 2026