Andertons Music Co.
Customer Services Administrator
Posted on: 20th March 2026
We are seeking a highly dedicated Customer Services Administrator who can confidently deliver excellent customer service to our customers and provide internal support to our product sales consultants by resolving non-product related issues. Please note that this position is based in the office, so you will need to be within a reasonable commuting distance of Guildford.
Key Tasks
* Ensure all customer after-sales issues are dealt with according to Andertons standards of excellence and within agreed time targets.
* Provide support to the sales team in pre/post-related activities.
* Administrative support to the sales team and help cover additional administrative tasks.
* Resolve courier issues and process refunds and exchanges.
Key Skills
* Active listening skills and ability to communicate clearly and effectively.
* Strong administrative skills and the ability to multi-task.
* Clear and articulate telephone manner.
* A high attention to detail and the ability to work quickly and accurately.
* Be adaptable and resourceful in coming up with good solutions to any customer problems.
* Ability to stay calm and take ownership of and be accountable for resolving customer issues.
Extra Information
* Contract Type: Full Time
* Working Hours: 9am - 6pm Monday to Friday
* Salary: £27,263 YEAR
* Job Location: Andertons Store, Guildford 58-59 Woodbridge Rd Guildford Surrey GU1 4RF
* Closing Date: 24th April 2026
* To apply for this role please email jobs@andertons.co.uk with 'Customer Services Administrator' as the subject line. Please make sure to include your contact information, CV and cover letter in your email.
#J-18808-Ljbffr