Responsibilities
* Ensure that the company's vision, values, policies and procedures are adhered to at all times.
* Deputise in the absence of a Logistics Manager.
* Ensure vehicle and driver compliance with Operator licence, site, EU and other legal requirements, monitoring and continuously improving the working environment.
* Ensure risk assessments are undertaken and implemented on customer premises for major changes or new business when required as advised by the relevant customer account team.
* Respond on time to requests from other departments and drivers with reasonable, efficient, and calculated solutions and answers.
* Ensure that the stock is maintained to a level for business continuity (e.g., daily driver defect book, tacho rolls, windscreen cleaner and uniform).
* Ensure drivers deliver the level of customer service that meets the agreed plans for optimal service levels.
* Monitor the maintenance plan for all vehicles and ensure that all documents are kept according to Health & Regulations.
* Ensure route optimisation savings are achieved and all routes are profitable, ensuring the use of agency drivers is kept to a minimum.
* Investigate, analyse and implement corrective actions utilising current systems (e.g., FTA Vision, TMS2 data, Telematics, Dynamics, GLAD, SOL) to resolve all logistics problems.
* Lead, manage, control and develop personnel (including absence, disciplinary, PDR process, driver infringements & grievance, Health & Safety Training, driver assessments) using SMART objectives during regular review and feedback meetings.
* Develop, propose and agree functional budgets with Logistics Manager, monitoring and controlling all activities in accordance with the agreed functional budget and resolving any variances.
* Contribute to the reduction of environmental impact e.g., optimal efficiency and economy on routes with targets per mile/km.
* Ensure driver compliance with site EN14065 standard (e.g., drivers disinfect vehicles every day).
* Ensure that Service Agent KPIs (service, reducing loss of business and increasing new business) are met.
Qualifications & Experience
* Good written and verbal communication skills, clarity of speech and friendliness of tone.
* Can‑do attitude, flexibility and ability to react quickly to customer needs.
* Ability to listen to and influence peer group and department team members to build and lead effective teams.
* Good attention to detail and ability to analyse data and interpret information effectively for continuous improvement.
* Organised and able to prioritise tasks to ensure timely completion.
* IT literate (Microsoft Office).
* Experience of lean (Six Sigma) implementation in lean manufacturing systems (preferred).
* Valid HGV 2 licence / A valid UK Drivers Licence, minimum of 1 year (preferred).
* CPC holder.
* Previous supervisory experience of 2 to 3 years desirable but not essential.
* Mathematics and English to GCSE level (Grade C and above) or equivalent vocational training.
* Health & Safety regulation exposure in a previous role.
* No more than 6 points on driving licence.
Benefits
* 33 Days Holiday
* Company Pension
* Employee Assistance Programme
* A competitive Salary of circa £33,000 - £37,000
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