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Our Horticulture Customer Advisors
play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice, and maintaining department standards.
Responsibilities
1. Deliver inspirational gardening standards through excellent standards and service.
2. Drive sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
3. Assist customers with queries using high-quality product knowledge, including indoor and outdoor plants, machinery, and core gardening.
4. Work with your team to ensure the department maintains high standards.
5. Support on the shopfloor and in other store areas as needed, including stock management, cash handling, till work, deliveries, stock routines, and restaurant service — an excellent opportunity to develop new skills and gain experience.
Who we are looking for
* A passion for delivering excellent customer experiences with a friendly attitude.
* Experience in a customer-facing role and a love for plants.
* Ability to lift heavy objects to support store projects.
* Good team player, able to build relationships, and enjoy celebrating success.
* Punctual, well-presented, with a positive, hardworking attitude.
* Eager to learn new skills and gain diverse experiences.
* Ability to demonstrate our values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus.
What we offer
* Generous annual leave, with flexibility to take holidays when you want.
* Uncapped store discounts: 50% off in our restaurants, 25% in the Garden Centre, and 10% in food halls.
* Access to Wagestream for financial wellbeing support, including early earnings, savings, and advice.
* Support through Retail Trust: confidential support, virtual GP, free counselling, and retail rewards.
* Development opportunities via Dobbies Academy with eLearning and training programs.
* A passionate, diverse, and supportive culture committed to customer service excellence.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation.
We are passionate about gardens and plants, showcasing this through our products, concessions, and services, championing garden living all year round.
Many stores feature a restaurant or coffee shop for a relaxed customer experience, and we host community events and support a national charity.
We strive to be a great place to work, encouraging colleagues to be their best, share successes, and work together to serve our customers.
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