Iceman Group of Companies offers over 40 years’ experience in servicing the transport industry. Within Iceman Group of Companies, Transport Innovators is one of Australia's leading independent transport refrigeration and trailer repair companies.
This role is perfect for someone who thrives in a customer-focused environment and can effectively manage a high-volume workflow while maintaining quality and safety standards.
Role Responsibilities
* Manage day-to-day operations of a retail workshop servicing a wide range of customer trailers and equipment.
* Oversee job bookings, customer communication and workflow planning to ensure efficient service delivery and turnaround times.
* Lead, support, and mentor a team of technicians, promoting high performance and strong workmanship.
* Ensure accurate job quoting, time management and documentation throughout the repair process.
* Maintain excellent customer relationships by providing updates, resolving issues and ensuring customer satisfaction.
* Uphold OH&S standards, workshop compliance and a clean, organised working environment.
Skills and Experience
* Proven experience managing or supervising a retail service workshop (transport, trailers or heavy vehicle industry preferred).
* Strong technical understanding of mechanical systems, trailers or transport equipment.
* Excellent communication skills with the ability to build rapport with customers.
* Strong organisational ability with experience scheduling work, managing priorities and allocating tasks.
* Highly safety-focused with strong leadership and problem-solving ability.
* Ability to work in a fast‑paced environment while maintaining quality standards.
* Ability to be hands‑on when required.
* Strong Microsoft Office skills and a demonstrated ability to adapt to new software and digital systems.
* Minimum of five years of workshop supervisory or management experience.
* Experience managing and leading a team of 7‑15 technicians.
What Transport Innovators can offer you
* Industry training and ongoing professional development.
* Long‑term career opportunities within a growing business.
* A safe and well‑equipped workshop environment.
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