We’re excited to be looking for a new Homecare Customer Lead in our South Region to join our busy Central Support Services team to help provide fantastic service to our customers. We’re looking for someone who can work with customers and colleagues to increase satisfaction and keep the customer at the heart of our service. You’ll have the confidence and assertiveness to engage with customers, sometimes managing difficult conversations and want to help turn around negative experiences. Through your excellent communication and liaison skills, you’ll create win-win situations for all and build actions and learning outcomes to be better next time. We want you to be able to notice and investigate trends in Commercial Services complaints, proposing ideas and innovations to support us in giving excellent customer service. If you’re looking for the opportunity to join a team committed to providing a high-quality customer experience and enjoy the challenge of unpicking customer issues, we want to hear from you! Interview will take place on week commencing 15 September 2025 at one of our offices. Who we are Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient. We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most We’re investing in our communities, to address local issues and create opportunities for everyone As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs. More information about Abri and our strategic objectives can be found at www.abri.co.uk. What you can expect Benefit 4 Benefit 5 Benefit 6 What you can expect 28 days holiday the opportunity to buy and sell holiday Generous pension scheme with contributions up to 10% Money off tons of high street and online retailers Life assurance of 5x your annual salary Generous parental and family leave Health and wellbeing packages Flexible working Free eye tests Cycle to Work scheme About you We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team. Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities. We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults. If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you! Be yourself We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique. Flexible working We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully. To our agency friends We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal. Documents