We're partnering with a leading housing provider to recruit an experienced Ie Officer for a minimum of 6 months. This is a great opportunity for someone with strong ie management or rent arrears experience, as you'll play a key role in maximising rent ie, supporting tenants to sustain their tenancies and take fair and consistent action to manage arrears.
Key responsibilities:
1. Manage a caseload of tenant accounts, applying arrears policies to maximise ie and meet performance targets
2. Proactively monitor accounts, identify customers at risk of tenancy failure and take early intervention to bring accounts up to date
3. Engage with tenants via phone, email and home visits to discuss accounts and agree affordable repayment plans
4. Prepare and serve legal notices, representing the organisation in court relating to arrears where required
5. Support with Housing Benefit and UC claims,pleting basic calculations where required
6. Provide welfare, budgeting and ie maximisation advice, making referrals or signposting to external services where required
What you'll need to succeed
7. Previous experience in ie management or rent arrears recovery
8. Strong working knowledge of welfare benefits, including Universal Credit and Housing Benefit processes
9. Knowledge of legal processes relating to tenancy management, arrears and eviction processes
10. Can proactively manage a busy caseload, maintain accurate records and can analyse account information
11. Ability to attend a minimum of 2 x days per week in Warrington and can flexiblymute around surrounding areas (driving licence advantageous)
What you'll get in return
12. Weekly pay withpetitive hourly rates
13. Ongoing contract for a minimum of 6 months with extensions possible
14. Option to be paid PAYE or Umbrella
15. Hybrid working