Assistant Reservations Manager - Edinburgh
Join the Holiday Inn Edinburgh team as an Assistant Reservations Manager. Check out our hotel through the virtual tour!
The Opportunity
Are you experienced in managing reservations? We are seeking a dedicated professional to lead our reservations department, ensuring smooth and efficient operations.
What You'll Do:
1. Lead the Department: Oversee reservations, ensuring effective management of all bookings.
2. Maximize Success: Develop strategies to increase occupancy and revenue.
3. Guide the Team: Manage reservation agents, providing training and support.
4. Deliver Excellence: Ensure high-quality customer service.
5. Maintain Records: Keep accurate reservation and cancellation records.
6. Coordinate Efforts: Work with sales and marketing departments for coordinated reservations strategies.
7. Report Progress: Provide regular updates on reservations and revenue to management.
8. Analyze Data: Identify trends and implement improvements.
9. Ensure Compliance: Adhere to legal and regulatory standards.
Benefits
* Employee discounts on hotel stays across the LGH portfolio.
* Access to the IHG employee room benefit program worldwide (T&Cs apply).
* Shopping discounts on groceries, fashion, travel, and more.
* Eye care, legal & financial advice, counseling, and wellbeing support.
* Hospitality benefits including free meals on duty, parking, and team recognition.
Ideal Candidate
* Experience in reservations supervision, preferably in hospitality.
* Strong leadership, communication, and management skills.
* Ability to work under pressure and adapt.
* Knowledge of revenue management and reservation systems.
* Customer service passion.
About the Hotel
Located between Edinburgh Airport and city centre, the Holiday Inn Edinburgh offers 303 rooms, meeting facilities, dining options, and leisure amenities including a gym, pool, sauna, and spa.
About Us
LGH Hotels Management manages 42 UK hotels, including brands like Crowne Plaza, Holiday Inn, and Best Western. Join us to build a rewarding career in hospitality.
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